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Use the standard SLA Monitoring dashboard in Sprinklr Service to report and visualize if the SLA is executed based on the defined parameters.SLA Monitoring Dashboard lays down specific widgets with all the relevant metrics, describing the parameters of the Response Time, Handling Time, and Resolutio
Sprinklr Advanced
Reports
SLA Monitoring Dashboard
Articles
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Reporting & Analytics
Make decisions that resonate with the growth of your brand/organization via unique and easy-to-use Sprinklr Service Reports.Sprinklr Service enables you to perform sophisticated and innovative reporting and analytics on your customer support data and helps you make more informed, evidence-based deci
Care Reporting
Sprinklr Social Advanced
Use the standard Ticket Analysis dashboard in Sprinklr Service to report and visualise the overall performance of the agents and teams in terms of tickets resolved, pending, received, etc.Ticket Analysis dashboard is a collection of widgets that provides an overall analysis of total received tickets
Use the standard Customer Satisfaction Reporting dashboard in Sprinklr Service to understand the effectiveness of your customer support with the help of various parameters.Customer Satisfaction Report is a dashboard for reporting as it helps you understand how effective your customer support is. Ana
Customer Satisfaction Reports
Reporting
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Track your team’s or agent’s performance and help them improve with the standard Team Performance Overview dashboard in Sprinklr Service.Team Performance Overview dashboard consists of widgets that highlight the performance of your teams as per their work assignments. You can track the overall team
Team Performance Overview Reports
