Skip to main content
Sprinklr Self-Serve Help Center
Messaging

Messaging

Add all the messaging channels and manage upcoming tickets

Articles

(7)
SA
Adding Telegram Bots to Sprinklr Self-Serve

Learn how adding a Telegram account into Sprinklr helps you convert engageable or manually filtered messages into tickets and provide faster resolution to customer queries. Adding a Telegram Bot account to Sprinklr Self-Serve enables you to manage and resolve all customer queries ingested through th

Telegram account

Articles

 • 

Messaging

SA
Using Apple Messages for Business to improve agent's average handle time

Learn how adding Apple Messages for Business into Sprinklr assists agents to resolve customer queries faster from a single platform. Adding Apple Messages for Business within Sprinklr will enable you to connect with customers directly from within Messages. By integrating Sprinklr Self-Serve with App

Apple Business Chat Account

Add Apple Business Chat

Configure Ticket Creation Rules

Articles

 • 

Messaging

SA
Using Live Chat to connect with customers instantly

Learn how Sprinklr Live Chat can give your customers a way to reach you at the exact moment when they have questions or problems they can't solve. Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows

Live Chat

Articles

 • 

Messaging

SA
WhatsApp Business Account

Learn how to add a WhatsApp Business account to Sprinklr and provide faster resolutions to the customers from a unified platform. WhatsApp is a key mode of channel for consumers to connect with live agents across the world. People use it for personal messaging or for business purposes. For your busi

Benefits of Adding WhatsApp as a Support Channel

Add a WhatsApp Business Account

Configure WhatsApp Business Ticket Creation Rules

WhatsApp Business Account

Articles

 • 

Messaging

SA
Manage and respond to your customers' business reviews on Google My Business page

Interact with customers through their reviews and questions on your Google business page and address their problems upfront via Care Console. You can add your Google business page in Sprinklr Self-serve and manage your online business presence across Google. Adding your Google My Business to Modern

Google Business Reviews

Google

Reviews

Social Channels

+2

Articles

 • 

Messaging

SA
Video Call on Live Chat

How a video call feature on Live chat enables customers and agents to connect with each other in real-time and guides the former to resolve their queries instantly. Sprinklr Self-Serve enables customers to make video calls to agents on Live Chat to get their queries resolved on the video camera. The

Video call

Live Chat

Video Call on Live Chat

Articles

 • 

Messaging

SA
WhatsApp HSM Templates in Sprinklr Self-serve

How brands can leverage creative WhatsApp HSM templates on Sprinklr Self-serve and share them with customers as notifications to deliver important, timely messages during your customer’s path to purchase. A template message (also known as a Highly Structured Message or HSM) is a special message type

HSM

WhatsApp Business Account

Articles

 • 

Messaging

Privacy Policy