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Support Platforms

Guide to configure, manage, best practices, and even a few tips on how to optimize all the support channels

Sub Categories (2)

Messaging

Add all the messaging channels and manage upcoming tickets

Traditional

Add all the traditional channels i.e email, voice, etc. and manage your upcoming tickets

Articles

(28)

Google Play Store to view and manage customer reviews

How you can convert Google Play Store reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To c

Convert Reviews into Tickets

Client ID

Client secret

Get the Client Keys from the Console

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Support Platforms

WhatsApp HSM Templates in Sprinklr Self-serve

How brands can leverage creative WhatsApp HSM templates on Sprinklr Self-serve and share them with customers as notifications to deliver important, timely messages during your customer’s path to purchase.A template message (also known as a Highly Structured Message or HSM) is a special message type

HSM

WhatsApp Business Account

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Messaging

Using Twitter to provide faster resolution to customer requests

Learn how adding a Twitter account to Sprinklr enable agents to handle all customer queries smoothly from a unified platform.Adding Twitter accounts to Sprinklr Self-serve lets you manage all the upcoming customer queries and provide a timely resolution to those queries. This will help you automatic

Twitter

Add a Twitter Account

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Support Platforms

Manage and respond to your customers' business reviews on Google My Business page

Interact with customers through their reviews and questions on your Google business page and address their problems upfront via Care Console.You can add your Google business page in Sprinklr Self-serve and manage your online business presence across Google.Adding your Google My Business to Modern Sp

Google Business Reviews

Google

Reviews

Social Channels

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Messaging

Add a Facebook account to Sprinklr Self-serve to manage customer queries on your brand’s page

Respond to all your Facebook customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Adding Facebook company pages to Sprinklr Self-serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Self

Deactivate Facebook Page

Edit the Existing Facebook Page

Add a Facebook Account and Page

add a Facebook account

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Support Platforms

Adding Yelp Location account to Sprinklr Self-serve

How you can integrate a Yelp account into the Sprinklr Self-serve platform and engage with customers' review in real-time.Sprinklr Self-serve allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. W

Convert Yelp Reviews into Tickets

Yelp Location Account

Yelp Location

Receive and Manage Yelp Tickets

Articles

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Support Platforms

Using Instagram account to convert engageable/non-engageable messages into tickets

Learn how adding an Instagram account to Sprinklr helps you convert engageable or manually filtered messages into tickets and provide faster resolution to customer queries.Adding Instagram accounts to the care solution lets you manage and provide a complete resolution to all your customer queries. T

Add an Instagram Account

Instagram

Configure Ticket Creation Rules

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Support Platforms

Configure Microsoft 365 Email Forwarding

How you can leverage Microsoft 365 Email Forwarding to keep former employees' email messages out of their Inbox - reducing confusion about what messages are new mail and which are old.Email forwarding is a useful administrative task that an Admin can perform after the user has left the organization.

Set up Email Forwarding

Configure Microsoft 365 Email Forwarding

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Adding an Email Account to Sprinklr

Understand the various ways to add your existing support email address to Sprinklr and manage all the upcoming queries within the Care Console.Email lets you connect your preferred email account in Sprinklr and manage all your customer queries in one place.For example, if you set support@carelite.co

Email Account

Add Account Using O-Auth

Add Account Using Own Server

Add Account using Forwarding

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Use DKIM records to verify Email domains

Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou

Sprinklr Advanced

DKIM

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