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Respond to all your Facebook customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform. Adding Facebook company pages to Sprinklr Self-serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Sel
Deactivate Facebook Page
Edit the Existing Facebook Page
Add a Facebook Account and Page
add a Facebook account
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Support Platforms
How you can integrate a Yelp account into the Sprinklr Self-serve platform and engage with customers' review in real-time. Sprinklr Self-serve allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time.
Convert Yelp Reviews into Tickets
Yelp Location Account
Yelp Location
Receive and Manage Yelp Tickets
How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot. Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important tick
SMS account
Sprinklr Self-Serve
Care Console
Learn how to add Apple App Store Review on Sprinklr and reply to the reviews from the platform itself. Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr platform itself. The reply to the app review would be posted on the native pla
Apple Store Review
How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform. Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive. To add a Trustpi
Trsutpilot account
Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform. Its a two-step process - the first step is to link your Instagram acco
Add Facebook account
Add an Instagram Account
Additional Care Console Actions
With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view. To view unanswered replies in Card and Table View Go to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unrepl
Unanswered Replies
Learn how adding a Telegram account into Sprinklr helps you convert engageable or manually filtered messages into tickets and provide faster resolution to customer queries. Adding a Telegram Bot account to Sprinklr Self-Serve enables you to manage and resolve all customer queries ingested through th
Telegram account
Messaging
Learn how adding Apple Messages for Business into Sprinklr assists agents to resolve customer queries faster from a single platform. Adding Apple Messages for Business within Sprinklr will enable you to connect with customers directly from within Messages. By integrating Sprinklr Self-Serve with App
Apple Business Chat Account
Add Apple Business Chat
Configure Ticket Creation Rules
Learn how Sprinklr Live Chat can give your customers a way to reach you at the exact moment when they have questions or problems they can't solve. Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows
Live Chat
