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Configure voice channel to efficiently manage all customer calls in one place

Articles

(5)
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Outbound Voice Calling

How you can leverage outbound calling to have conversations with your target audience and to discover insights that you may not have considered otherwise. You can now make outbound voice calls to new customers via the Sprinklr Home page and gather target audience insights about the product to improv

outbound voice calling

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Voice

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Understanding Interactive Voice Response (IVR)

How IVR can help Contact Centers to route customers to the right agents who have the relevant skillset, improving CSAT and faster resolution speed. An Interactive Voice Response (IVR) is an automated routing system that helps connect contacts to the right agent faster by giving them options to choos

Articles

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Voice

SA
Voice Message in Voice Flows on Sprinklr Advanced

Learn how to add a Voice message on Sprinklr with Text/Record/Upload options to reach out to potential customers and have a seamless user experience. Voice Messages are audio clips that you can use across your call flows (IVRs and Call Queues) to play out messages like welcome greetings, menu items,

Default Voice Messages

Clone Existing Voice Messages

Create New Voice Messages from Upload Option

Create New Voice Messages from Text to Speech

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Voice

SA
Using Voice account to connect with customers from a unified platform

Learn how you can leverage your Voice account and manage multiple contact numbers to reach out to potential customers. Voice accounts are phone numbers that you purchase to integrate with your Voice & IVR flows so that your contacts can reach out to you. You can either buy a new phone number or atta

Buy a Phone Number

Configure a Routing Flow to a Number

Add an Existing Phone Number

Add an Existing Number

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Articles

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Voice

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Understanding After Call Work

Understand what After-Call Work is, its types, and how to create a new After-Call Work on Sprinklr to recall the customer conversation by referring to notes, forms, and reports smoothly. The list of tasks performed by the agent right after the interaction with a customer is After Call Work (ACW). Th

Types of After Call Work

Edit an Existing After Call Work

Delete an Existing After Call Work

Clone an Existing After Call Work

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Articles

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Voice

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