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Traditional

Traditional

Add all the traditional channels i.e email, voice, etc. and manage your upcoming tickets

Articles

(10)
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Configure Gmail email forwarding to manage bulk incoming emails

How brands can leverage Gmail email forwarding to redirect multiple email addresses to your main email account - saving time by setting up a single point of contact for your clients.Email forwarding lets you create an extra email address (“email alias”) to receive emails. It helps you route a direct

Gmail

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Email

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Use DKIM records to verify Email domains

Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou

DKIM

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Email

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Configure Forwarding for Domain Providers apart from Gmail and Microsoft

While creating your account within Sprinklr, you will be provided with an email address similar to this - (name)@Domainname.sprinklr.com. Once you get this email, you can share it with your customers and ask them to send their issues to this address. Emails sent to this address automatically become

Gmail

Configure Microsoft 365 Email Forwarding

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Email

SA
Outbound Voice Calling

How you can leverage outbound calling to have conversations with your target audience and to discover insights that you may not have considered otherwise.You can now make outbound voice calls to new customers via the Sprinklr Home page and gather target audience insights about the product to improve

outbound voice calling

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Voice

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Configure Microsoft 365 Email Forwarding

How you can leverage Microsoft 365 Email Forwarding to keep former employees' email messages out of their Inbox - reducing confusion about what messages are new mail and which are old.Email forwarding is a useful administrative task that an Admin can perform after the user has left the organization.

Set up Email Forwarding

Configure Microsoft 365 Email Forwarding

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Email

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Adding an Email Account to Sprinklr

Understand the various ways to add your existing support email address to Sprinklr and manage all the upcoming queries within the Care Console.Email lets you connect your preferred email account in Sprinklr and manage all your customer queries in one place.For example, if you set support@carelite.co

Email Account

Add Account Using O-Auth

Add Account Using Own Server

Add Account using Forwarding

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Email

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Understanding Interactive Voice Response (IVR)

How IVR can help Contact Centers to route customers to the right agents who have the relevant skillset, improving CSAT and faster resolution speed.An Interactive Voice Response (IVR) is an automated routing system that helps connect contacts to the right agent faster by giving them options to choose

Articles

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Voice

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Voice Message in Voice Flows on Sprinklr Advanced

Learn how to add a Voice message on Sprinklr with Text/Record/Upload options to reach out to potential customers and have a seamless user experience.Voice Messages are audio clips that you can use across your call flows (IVRs and Call Queues) to play out messages like welcome greetings, menu items,

Default Voice Messages

Clone Existing Voice Messages

Create New Voice Messages from Upload Option

Create New Voice Messages from Text to Speech

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Voice

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Using Voice account to connect with customers from a unified platform

Learn how you can leverage your Voice account and manage multiple contact numbers to reach out to potential customers.Voice accounts are phone numbers that you purchase to integrate with your Voice & IVR flows so that your contacts can reach out to you. You can either buy a new phone number or a

Buy a Phone Number

Configure a Routing Flow to a Number

Add an Existing Phone Number

Add an Existing Number

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Voice

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Understanding After Call Work

Understand what After-Call Work is, its types, and how to create a new After-Call Work on Sprinklr to recall the customer conversation by referring to notes, forms, and reports smoothly.The list of tasks performed by the agent right after the interaction with a customer is After Call Work (ACW). Th

Types of After Call Work

Edit an Existing After Call Work

Delete an Existing After Call Work

Clone an Existing After Call Work

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Voice

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