Inbox

Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.

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Create, Edit & Share Inbox Views

Sorting and managing messages can get tricky, especially when you have lots of them. That's where Inbox Views come in. In this article, we'll break down what Inbox Views are, how you can create them, and how you can share them to make handling your messages in various streams easier.What are Inbox V

Inbox views

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Inbox

Respond to messages in Inbox

Let's see how you can reply to messages in your Inbox :Select any message type from the left message stream you want to reply to. The reply box will appear on the right. Type in your reply to the message in the reply box and click Send and the message will be sent across.You can reply to the message

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Inbox

Message Actions in Inbox

Let's check out different message actions on different message types in the left message stream. Message actions help brands to take relevant actions to messages from the Inbox instantly and save time to focus on other important tasks.Select any message from the left message stream.There are differe

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Inbox

Contact Profiles in Inbox

Contact profiles in Inbox help brands to gather comprehensive details about the contact and preserve the contact details in CRM. They are customers you have interacted with in the past or those you want to interact with in the future. They help you manage and keep track of the contacts reaching out

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Inbox

Message History of a Contact

Revisit the conversation by the contact with other team members in the recent past to get the context of conversation across platforms.Select the message from the left message stream and the message details will pop up on the right. Move to the Profile History tab in the third pane and you will see

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Inbox

Create Tasks on Messages

Assign specific actions or instructions to users on messgaes, allowing teams to collaborate and manage engagementTo add task on a message, select any message from the left stream and the message details will appear on the right. Move to the Overview tab and you will see the Message Tasks section. Cl

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Inbox

Message Automations in Inbox

Streamline your message action processes and workflows with automation, enhancing efficiency and saving valuable time. This is accomplished through the implementation of a predefined set of automated rules, which are activated in response to specific conditions.The creation of automations for Inbox

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Inbox

Apply Quick Actions on Messages

Quick Actions help you deliver faster responses and take actions using a combination of frequently performed actions on messages which can be applied in one click.Creating Quick ActionsGo to Settings from the left pane of CXM Lite and search for Message Quick Actions under Sprinklr Social.Now click

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Inbox