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Sprinklr AI+

Sprinklr AI+

Sprinklr AI enables you to create a best-in-class customer experience throughout your support lifecycle

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Digital Twin

Digital Twin is an LLM-powered chatbot that helps you resolve customer questions instantly and accurately by training on your personalized learning content, thus freeing up your team for high-value conversations.

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How do I personalise my Digital Twin?

Digital Twin is a LLM powered chatbot that helps you resolve customer questions instantly and accurately by training on your personalized learning content, thus freeing up your team for high-value conversations. What can Digital Twin do? Customer Support: Digital Twin can handle customer inquiries,

Personalisation

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Digital Twin

Learn how to setup Custom Domain

Setting up a custom domain for an AI chatbot involves configuring the necessary infrastructure and settings to host and deploy the Twin on your own domain. Steps to Deploy Twin on Custom Domain When you’re deploying your Twin, click on Setup from the left pane. Go to Step 5 – Deploy your Digital Twi

Sprinklr Social Self-Serve

Sprinklr social

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Digital Twin

Deploy on Live Chat

Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows end customers to interact with brands via a messaging interface in real-time. Using Live Chat, contact centers can provide immediate customer supp

Live Chat

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Digital Twin

Sprinklr AI+ within Care Console

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analysing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Sprinklr AI+

Sprinklr Publisher

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Sprinklr AI+

Digital Twin

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Digital Twin

Routing in Digital Twin

Routing refers to the process of handing over a user's conversation to the appropriate human agent when the chatbot is unable to handle the query or when the user requests to speak with a person. This routing is often based on various factors such as the nature of the query, the availability and exp

Digital Twin

Routing

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Digital Twin

Tasks and Guardrails

Tasks are pre-established workflows that your target user follows when engaging with your Digital Twin. These workflows are tailored to your industry, such as the financial sector, as exemplified by the process of purchasing home loans. Navigation: Click on the Settings icon from the left pane of Sp

tasks and guardrails

Digital Twin

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Digital Twin

Learn how to deploy Twin on Social and Messaging accounts

Once you have trained your AI with relevant KB articles, external URLs, imported files, and added custom answers, you can deploy your Digital Twin across various social media and messaging channels for your potential customers. Steps to Deploy Twin on Social and Messaging accounts When you’re deploy

Social Channels

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Digital Twin

Responsible AI Guidelines

AI guidelines refer to principles, standards, or best practices that govern the development, deployment, and use of artificial intelligence (AI) systems. These guidelines are essential for ensuring that AI technologies are developed and utilized in a responsible, ethical, and trustworthy manner. Her

AI Guidelines

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Digital Twin

Using KB articles with Twin

Syncing your Knowledge Base articles with the Twin involves integrating the content and information stored in the KB with the Digital Twin’s functionality. Digital Twin provides users with instant access to relevant information, streamline support processes, and enhance the overall user experience.

Digital Twin

KB Articles

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Digital Twin