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Sprinklr AI+

Sprinklr AI enables you to create a best-in-class customer experience throughout your support lifecycle

Articles

(15)
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Learn how to setup Custom Domain

Setting up a custom domain for an AI chatbot involves configuring the necessary infrastructure and settings to host and deploy the Twin on your own domain. Steps to Deploy Twin on Custom Domain When you’re deploying your Twin, click on Setup from the left pane. Go to Step 5 – Deploy your D

Sprinklr Social Advanced

Sprinklr social

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Digital Twin

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Digital Twin

Digital Twin is an LLM-powered chatbot that helps you resolve customer questions instantly and accurately by training on your personalized learning content, thus freeing up your team for high-value conversations.  Let’s have a look on how to setup Digital Twin on Sprinklr Self-Serve. Here we ha

Digital Twin

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Digital Twin

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Routing in Digital Twin

Routing refers to the process of handing over a user's conversation to the appropriate human agent when the chatbot is unable to handle the query or when the user requests to speak with a person.This routing is often based on various factors such as the nature of the query, the availability and expe

Digital Twin

Routing

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Digital Twin

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Tasks and Guardrails

Tasks are pre-established workflows that your target user follows when engaging with your Digital Twin. These workflows are tailored to your industry, such as the financial sector, as exemplified by the process of purchasing home loans. Navigation: Click on the Settings icon from the left pane

tasks and guardrails

Digital Twin

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Digital Twin

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Learn how to deploy Twin on Social and Messaging accounts

Once you have trained your AI with relevant KB articles, external URLs, imported files, and added custom answers, you can deploy your Digital Twin across various social media and messaging channels for your potential customers.  Steps to Deploy Twin on Social and Messaging accounts When yo

Social Channels

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Digital Twin

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Deploy on Live Chat

Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows end customers to interact with brands via a messaging interface in real-time. Using Live Chat, contact centers can provide immediate customer supp

Live Chat

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Digital Twin

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Responsible AI Guidelines

AI guidelines refer to principles, standards, or best practices that govern the development, deployment, and use of artificial intelligence (AI) systems. These guidelines are essential for ensuring that AI technologies are developed and utilized in a responsible, ethical, and trustworthy manner.Here

AI Guidelines

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Digital Twin

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Using KB articles with Twin

Syncing your Knowledge Base articles with the Twin involves integrating the content and information stored in the KB with the Digital Twin’s functionality.Digital Twin provides users with instant access to relevant information, streamline support processes, and enhance the overall user experience. I

Digital Twin

KB Articles

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Digital Twin

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How to upload Custom Answers

Custom Answers in Digital Twin are designed to provide users with accurate, helpful, and informative responses based on the specific context of their inquiry.These Custom Answers can be used to resolve specific questions a customer asks at the start of a new conversation, and Twin will prioritize th

custom answers

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Digital Twin

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Learn what kind of URL's work best

You can train your Digital Twin by importing external content from public URLs or websites and uploading it into Digital Twin.Steps to Import External ContentLet's see how you can import external content into the Twin:Steps to add External Content from Setup pageWhen you’re adding content for the fi

url

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Digital Twin

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