Skip to main content
Sprinklr Self-Serve Help Center
Facebook

Facebook

Explore how to connect and get started with one of the oldest social media platforms with Sprinklr. Publish, Track and Grow on Facebook with Sprinklr!

Articles

(26)
SA
Publish a Facebook Carousel Post

Sprinklr Advanced can publish Facebook Carousel Posts that contain multiple images and links to direct traffic to specific areas of a website. It also offers various post types to choose from.To Publish a Facebook Carousel PostAdd the desired Facebook account(s) and click on 'Customize by Platform'

Articles

 • 

Publishing

SA
Publish Facebook Dark Post

A Dark Post is a term used to describe a targeted ad that doesn't appear on the brand’s timeline or in the feeds of the brand’s followers, unlike posts that are boosted and organic. Dark posts instead appear on the feeds of audiences that are being targeted and are usually labeled as sponsored conte

Articles

 • 

Publishing

SA
Facebook: Understanding Page Likes, Likes, and Sent Posts

Facebook page likes, likes, and sent posts are all important metrics that can help you understand how your page is performing and how to improve it.What is a page like?A page like is when someone clicks the "Like" button on your page. This means that they are showing their support for your page and

Articles

 • 

Facebook Analytics

SA
Facebook Reporting Glossary

Sprinklr Reporting is one of the industry's most comprehensive and flexible Social Analytics platforms. Reporting Insights stores and visualizes data for all major social networks and provides advanced operational and customer service reporting.The Reporting Glossary is intended to provide an unders

Articles

 • 

Facebook Analytics

SA
Facebook Account Deactivation Due Two Factor Authentication

Sprinklr has detected that multiple accounts have been impacted by the requirement to set up two-factor authentication (2FA) for admins of Facebook accounts. If you have been notified that your account has been deactivated within Sprinklr, please follow these steps to set up 2FA and re-add the accou

Articles

 • 

Account Management

SA
Add Facebook Ads account to Sprinklr

To Add a Facebook Ads Account to SprinklrGo to the the Home page. Click the Settings icon on the left pane and click the Facebook account under Sprinklr Social.Now, click the + icon and select Add Facebook Ads Account from the top right cornerLog in to your Facebook Ads account, by entering your use

Articles

 • 

Account Management

SA
Facebook Message Actions in Inbox

There are several Facebook message actions in the Inbox on the left pane. Let's deep dive into each of the message types:Comments: Some of the Facebook Comment actions are listed down:Like: You can like the comment if you want to.Hide: You can hide the comment for any reason.Delete: You have the op

Articles

 • 

Engagement

SA
Facebook policy on replying without Conversation Control

If you don't have conversation control, you may see a text warning on the message. However, you can still reply to the conversation by using the Human Agent tag permission. This will allow you to interject the conversation and take control of the thread.One common use case for this is when a user is

Articles

 • 

Engagement

SA
Respond to Facebook Comments as Private Messages

Brands can interact with their users privately by selecting the Private message option from the drop-down menu in the bottom left of the reply editor. This will allow brands to reply to a post privately without the other users on the thread seeing the conversation.To reply to a comment privately, si

Articles

 • 

Engagement

SA
Add Gating to Facebook Post

Gating helps brands narrow down the market to specific locations and languages. It enables brands to engage with the targeted audience in their native language. It helps to enhance customer leads enormously.To Add GatingClick Add Gating under Facebook Options. Click Create New icon and Add Gating wi

Articles

 • 

Publishing

Privacy Policy