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Reporting & Analytics

Reporting & Analytics

Make data-driven decisions using insights you can derive from detailed reports

Articles

(37)
SA
Reporting Data Update Timeframes and Frequency

This article covers data update timeframes and frequencies for post insights, account insights, as well as data sync timeframes for custom fields in Sprinklr Reporting. Note:The Post level insights and Account level insights discussed in the article can be reported in Social Analytics widg

Articles

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Reporting & Analytics

SS
Ability to convert currency in Paid Performance Report 

With Sprinklr Self-Serve, you can convert all the values under Paid performance (in standard USD) report in your desired currency by clicking on the icon in the top right corner. You will get a list of currencies where you can choose from. Navigation Go to the Reports icon from the left pane of

Paid Performance Report

Reporting

Articles

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Paid Reports

SA
Facebook Platform Performance Report

Use the Facebook Platform Performance Report to review performance of the Facebook posts which have published during the publishing period.Navigate to Facebook Platform Performance ReportNavigate to Left Navigation Bar of Sprinklr Social, click Reports icon on the left.The Facebook Platform Performa

Articles

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Facebook Analytics

SA
Creating a custom report on Sprinklr Advanced

Learn how to create a custom report on Sprinklr Service and make decisions that resonate with the growth of your brand/organization.With the custom report creation capability on Sprinklr Service, you can now share and apply filters on the customer reports as per the business requirements.To create a

Custom Reports

Care Console

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Reporting & Analytics

SA
Make Informed Decisions with Sprinklr Advanced Reports

Make decisions that resonate with the growth of your brand/organization via unique and easy-to-use Sprinklr Service Reports.Sprinklr Service enables you to perform sophisticated and innovative reporting and analytics on your customer support data and helps you make more informed, evidence-based deci

Care Reporting

Sprinklr Social Advanced

Reports

Articles

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Reporting & Analytics

SA
SLA Monitoring Dashboard in Sprinklr Advanced

Use the standard SLA Monitoring dashboard in Sprinklr Service to report and visualize if the SLA is executed based on the defined parameters.SLA Monitoring Dashboard lays down specific widgets with all the relevant metrics, describing the parameters of the Response Time, Handling Time, and Resolutio

Sprinklr Advanced

Reports

SLA Monitoring Dashboard

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Reporting & Analytics

SA
Measure your team’s efficiency with Ticket Analysis dashboard

Use the standard Ticket Analysis dashboard in Sprinklr Service to report and visualise the overall performance of the agents and teams in terms of tickets resolved, pending, received, etc.Ticket Analysis dashboard is a collection of widgets that provides an overall analysis of total received tickets

Sprinklr Advanced

Care Reporting

Reports

Articles

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Reporting & Analytics

SA
Track and improve overall team performance with the Team Performance Overview dashboard

Track your team’s or agent’s performance and help them improve with the standard Team Performance Overview dashboard in Sprinklr Service.Team Performance Overview dashboard consists of widgets that highlight the performance of your teams as per their work assignments. You can track the overall team

Sprinklr Advanced

Reports

Team Performance Overview Reports

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Reporting & Analytics

SA
Increase your ROAS with Customer Satisfaction Report dashboard

Use the standard Customer Satisfaction Reporting dashboard in Sprinklr Service to understand the effectiveness of your customer support with the help of various parameters.Customer Satisfaction Report is a dashboard for reporting as it helps you understand how effective your customer support is. Ana

Customer Satisfaction Reports

Sprinklr Advanced

Reports

Reporting

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Reporting & Analytics

SA
Ability to sort top performing posts

Tracking insights of social media posts is now easier with Sprinklr Social. You can now sort top-performing social media posts and track which posts are performing well and which are not. There are several other features such as Sorting and Filtering the report. Reporting of Social media posts 

assets

Sprinklr social

Articles

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Reporting & Analytics

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