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How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr.Adding a Slack channel into Sprinklr will enable you to send a slack notification for the ticket that meets certain automation rules/conditions.Adding Slac
Sprinklr Advanced
Care Console
Slack integration
Articles
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Workflow Automation
Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit
Manage columns
Agent Productivity
Understand how to automate actions based on ratings received from review websites on Sprinklr.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on SprinklrLog into Sprinklr. Cl
Automations
Learn how to create a custom report on Sprinklr Service and make decisions that resonate with the growth of your brand/organization.With the custom report creation capability on Sprinklr Service, you can now share and apply filters on the customer reports as per the business requirements.To create a
Custom Reports
Reporting & Analytics
Learn how to create your own custom domain, personalize the login page, and enable SAML login on Sprinklr Service.Personalize your domain and login page on Sprinklr Service.What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Carelite support portal with a personalized and bran
SAML Login
Add a Facebook Account and Page
Custom Domain
Security
How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo
Trsutpilot account
Support Platforms
How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step
Canned Responses
Knowledge Base
How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important ticke
SMS account
Sprinklr Self-Serve
How to interact, manage, and provide on-point solutions to every customer query via a single, easy-to-use platform.Sprinklr’s Omnichannel Care Console provides a platform where agents can interact with customers irrespective of their contact mode, be it any social channel, Live Chat, phone, or email
Mark Contact as Spam
Mark as Spam
Additional Care Console Actions
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How you can add Slack Chatbots to Sprinklr Advanced and reduce average response time.Adding a Slack channel and a chatbot on the Sprinklr Advanced Platform will help your queries be answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer
slack chatbot
Service Self-Serve
Understand what are Ticket fields and how it helps you fetch correct customer information.Ticket fields are a set of custom fields that help you capture the right information in a format of your choice. You can add various field types to add ticket information as and when you get them.For example, i
Ticket Fields
Helpdesk Configuration
