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Add a Trustpilot account to Sprinklr Advanced

How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo

Sprinklr Advanced

Care Console

Trsutpilot account

Articles

Managing columns in Table View on Sprinklr Service

Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit

Sprinklr Advanced

Manage columns

Care Console

Articles

Slack Intgeration into Sprinklr Advanced

How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr Advanced.Adding a Slack channel into Sprinklr Advanced will enable you to send a slack notification for the ticket that meets certain automation rules/cond

Sprinklr Advanced

Care Console

Slack integration

Articles

Automation based on review ratings on Sprinklr Advanced

Understand how to automate actions based on ratings received from review websites on Sprinklr Advanced.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on Sprinklr AdvancedLog

Automations

Sprinklr Advanced

Care Console

Articles

Custom Domain and SSO with SAML Login on Sprinklr Advanced

Learn how to create your own custom domain, personalize the login page, and enable SAML login on Sprinklr Advanced.Personalize your domain and login page on Sprinklr Advanced.What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Carelite support portal with a personalized and br

SAML Login

Add a Facebook Account and Page

Care Console

Custom Domain

Articles

Creating a custom report on Sprinklr Advanced

Learn how to create a custom report on Sprinklr Advanced and make decisions that resonate with the growth of your brand/organization.With the custom report creation capability on Sprinklr Advanced, you can now share and apply filters on the customer reports as per the business requirements.To create

Custom Reports

Care Console

Articles

Adding SMS account to Sprinklr Advanced

How you can add an SMS account to Sprinklr Advanced and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr Advanced will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on oth

SMS account

Sprinklr Advanced

Care Console

Articles

Using Canned Responses in Care Console

How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step

Care Console

Canned Responses

Articles

Understanding Ticket Fields

Understand what are Ticket fields and how it helps you fetch correct customer information.Ticket fields are a set of custom fields that help you capture the right information in a format of your choice. You can add various field types to add ticket information as and when you get them.For example, i

Ticket Fields

Care Console

Articles

Use Care Console to interact with customers effectively

How to interact, manage, and provide on-point solutions to every customer query via a single, easy-to-use platform.Sprinklr’s Omnichannel Care Console provides a platform where agents can interact with customers irrespective of their contact mode, be it any social channel, Live Chat, phone, or email

Care Console

Mark Contact as Spam

Mark as Spam

Additional Care Console Actions

+1

Articles

Adding Slack Chatbots to Sprinklr Advanced

How you can add Slack Chatbots to Sprinklr Advanced and reduce average response time.Adding a Slack channel and a chatbot on the Sprinklr Advanced Platform will help your queries be answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer

slack chatbot

Sprinklr Advanced

Care Console

Articles