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With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view.To view unanswered replies in Card and Table ViewGo to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unreplie
Sprinklr Advanced
Unanswered Replies
Articles
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Support Platforms
How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo
Care Console
Trsutpilot account
Understand how to automate actions based on ratings received from review websites on Sprinklr.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on SprinklrLog into Sprinklr. Cl
Automations
Workflow Automation
Learn how to add a LinkedIn account to Sprinklr and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fro and can maintain
Linkedin account
Additional Care Console Actions
Account Management
The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di
Data Privacy and Retention Policy
Privacy Guides
Learn how you can trigger Webhooks from the Sprinklr platform.A Webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information data. It also delivers data to other applications such that you get the data immediately.Adding Webhooks
Webhooks
Care Operations
Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou
Add Facebook account
Add an Instagram Account
Learn how to add Apple App Store Review on Sprinklr and reply to the reviews from the platform itself.Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr platform itself. The reply to the app review would be posted on the native plat
Apple Store Review
Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit
Manage columns
Agent Productivity
How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr.Adding a Slack channel into Sprinklr will enable you to send a slack notification for the ticket that meets certain automation rules/conditions.Adding Slac
Slack integration
How you can leverage the To-Do list feature of Sprinklr Service and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Service, you will have two types of to-do lists, one at the
To-Do list
Agent Workflow
While creating your account within Sprinklr, you will be provided with an email address similar to this - (name)@Domainname.sprinklr.com. Once you get this email, you can share it with your customers and ask them to send their issues to this address. Emails sent to this address automatically become
Gmail
Configure Microsoft 365 Email Forwarding
Email
Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou
DKIM
Integrate Zendesk Support with Sprinklr Service to communicate, receive, and manage all the Zendesk tickets via Care Console and experience a seamless two-way workflow.You can integrate a Zendesk instance into Sprinklr Service. The integration will help you quickly create Zendesk tickets for any con
Zendesk Support Integeration
Integrations
Reduce complexities and increase efficiency by executing multiple actions on your tickets with certain predefined conditions using Sprinklr Automations.Automation is a set of rules triggered by certain predefined conditions to automate manual tasks for you and your team. It helps you simplify comple
Add a Facebook Account and Page
When you contact customer support to update your credit card number, the card number is visible to everyone who has access to the ticket. The card number automatically gets stored in the support database with the rest of the tickets and that data can also be accessed by APIs or marketplace apps.Sinc
credit card redaction
Security
How you can integrate Salesforce into Sprinklr and have a full context of who you are interacting with by viewing in-depth Salesforce data alongside Sprinklr conversations.Sprinklr provides the functionality to add your Salesforce account to the platform and link Salesforce details to a Sprinklr tic
Salesforce Integeration
Learn how to modify the values of ticket properties in the Care SConsole.While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prope
Use the standard SLA Monitoring dashboard in Sprinklr Service to report and visualize if the SLA is executed based on the defined parameters.SLA Monitoring Dashboard lays down specific widgets with all the relevant metrics, describing the parameters of the Response Time, Handling Time, and Resolutio
Reports
SLA Monitoring Dashboard
Reporting & Analytics
How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important ticke
SMS account
