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Add a Trustpilot account to Sprinklr Advanced

How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo

Sprinklr Advanced

Care Console

Trsutpilot account

Articles

Sprinklr Advanced: Data Privacy and Retention Policy

The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di

Data Privacy and Retention Policy

Sprinklr Advanced

Articles

Managing columns in Table View on Sprinklr Service

Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit

Sprinklr Advanced

Manage columns

Care Console

Articles

Slack Intgeration into Sprinklr Advanced

How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr Advanced.Adding a Slack channel into Sprinklr Advanced will enable you to send a slack notification for the ticket that meets certain automation rules/cond

Sprinklr Advanced

Care Console

Slack integration

Articles

Adding LinkedIn account to Sprinklr Advanced

Learn how to add a LinkedIn account to Sprinklr Advanced and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr Advanced enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fr

Linkedin account

Sprinklr Advanced

Additional Care Console Actions

Articles

Unanswered Replies

With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view.To view unanswered replies in Card and Table ViewGo to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unreplie

Sprinklr Advanced

Unanswered Replies

Articles

Automation based on review ratings on Sprinklr Advanced

Understand how to automate actions based on ratings received from review websites on Sprinklr Advanced.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on Sprinklr AdvancedLog

Automations

Sprinklr Advanced

Care Console

Articles

Trigger Webhooks from Sprinklr Advanced

Learn how you can trigger Webhooks from the Sprinklr Advanced platform.A Webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information data. It also delivers data to other applications such that you get the data immediately.Adding

Sprinklr Advanced

Webhooks

Articles

Add Facebook and Instagram account to Sprinklr Advanced

Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou

Add Facebook account

Sprinklr Advanced

Add an Instagram Account

Additional Care Console Actions

Articles

Adding Apple App Store Review on Sprinklr Advanced

Learn how to add Apple App Store Review on Sprinklr Advanced and reply to the reviews from the platform itself.Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr Advanced platform itself. The reply to the app review would be posted

Apple Store Review

Sprinklr Advanced

Articles

Increase your ROAS with Customer Satisfaction Report dashboard

Use the standard Customer Satisfaction Reporting dashboard in Sprinklr Advanced to understand the effectiveness of your customer support with the help of various parameters.Customer Satisfaction Report is a dashboard for reporting as it helps you understand how effective your customer support is. An

Customer Satisfaction Reports

Sprinklr Advanced

Reports

Reporting

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Articles

Stripe integration in Sprinklr Advanced

How you can integrate Stripe into Sprinklr Advanced and have a complete context of customer purchase history and other customer details like subscriptions, payments, etc. from a unified platform.Sprinklr Advanced provides you with the functionality to add your Stripe Account to the platform and link

Sprinklr Advanced

Stripe Integration in Modern Care Lite

Articles

Use To-Do List to prioritise upcoming tasks

How you can leverage the To-Do list feature of Sprinklr Advanced and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Advanced, you will have two types of to-do lists, one at th

To-Do list

Agent Workflow

Sprinklr Advanced

Additional Care Console Actions

Articles

Understanding Ticket Stream

Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more.Ticket Stream View and Pin Ticket StreamIn the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assign

Sprinklr Advanced

Additional Care Console Actions

Articles

Schedule a message in Care Console

How you can schedule a message in Care Console and save your time to focus more on handling critical customer queries.It's simple to schedule a message for a later date or time if you need to remind customers to enable something on their end to use different services. With the help of Sprinklr Advan

Sprinklr Advanced

Schedule a Message

Schedule a Message in Care Lite Console

Articles

Adding SMS account to Sprinklr Advanced

How you can add an SMS account to Sprinklr Advanced and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr Advanced will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on oth

SMS account

Sprinklr Advanced

Care Console

Articles

Manage Ticket Properties

Learn how to modify the values of ticket properties in the Care SConsole.While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prope

Sprinklr Advanced

Additional Care Console Actions

Articles

Zendesk Support Integration with Sprinklr Advanced

Integrate Zendesk Support with Sprinklr Advanced to communicate, receive, and manage all the Zendesk tickets via Care Console and experience a seamless two-way workflow.You can integrate a Zendesk instance into Sprinklr Advanced. The integration will help you quickly create Zendesk tickets for any c

Zendesk Support Integeration

Sprinklr Advanced

Articles

Salesforce integration in Sprinklr Advanced

How you can integrate Salesforce into Sprinklr Advanced and have a full context of who you are interacting with by viewing in-depth Salesforce data alongside Sprinklr conversations.Sprinklr Advanced provides the functionality to add your Salesforce account to the platform and link Salesforce details

Salesforce Integeration

Sprinklr Advanced

Articles

Use DKIM records to verify Email domains

Learn how to use and verify your DKIM records on Sprinklr Advanced.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr Advanced helps your organisation become DMARC compliant, which means an authentication guarantee is m

Sprinklr Advanced

DKIM

Articles