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How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr.Adding a Slack channel into Sprinklr will enable you to send a slack notification for the ticket that meets certain automation rules/conditions.Adding Slac
Sprinklr Advanced
Care Console
Slack integration
Articles
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Workflow Automation
Learn how to add a LinkedIn account to Sprinklr and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fro and can maintain
Linkedin account
Additional Care Console Actions
Account Management
How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on
View Ticket Activity
Ticket Activity trail
Agent Workflow
+1
Use the standard Customer Satisfaction Reporting dashboard in Sprinklr Service to understand the effectiveness of your customer support with the help of various parameters.Customer Satisfaction Report is a dashboard for reporting as it helps you understand how effective your customer support is. Ana
Customer Satisfaction Reports
Reports
Reporting
Reporting & Analytics
Use the standard SLA Monitoring dashboard in Sprinklr Service to report and visualize if the SLA is executed based on the defined parameters.SLA Monitoring Dashboard lays down specific widgets with all the relevant metrics, describing the parameters of the Response Time, Handling Time, and Resolutio
SLA Monitoring Dashboard
Identify, reply, and engage with customers on your business YouTube channel and provide resolution to their queries on the go.Adding your YouTube account to Sprinklr Self-serve lets you manage and provide a complete resolution to the customer concerns received on your business YouTube channel’s comm
add your YouTube channel in Care Lite
YouTube comments
Social Channels
Understand everything about Sprinklr Service, its benefits, functionalities, key features, and more.Do you find it difficult to respond when your support team begins receiving a lot of customer queries? Have you ever heard customers complaining that they have to wait too long to get their questions
Getting Started
Learn various features of productivity and tools to enhance agent productivity and improve customer experience.As your company grows, the challenge of providing seamless customer service also enhances. More products mean more potential issues raised by the customers and more information for the agen
productivity features of care lite
How you can add Slack Chatbots to Sprinklr Advanced and reduce average response time.Adding a Slack channel and a chatbot on the Sprinklr Advanced Platform will help your queries be answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer
slack chatbot
Service Self-Serve
When you contact customer support to update your credit card number, the card number is visible to everyone who has access to the ticket. The card number automatically gets stored in the support database with the rest of the tickets and that data can also be accessed by APIs or marketplace apps.Sinc
credit card redaction
Security
