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How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo
Sprinklr Advanced
Care Console
Trsutpilot account
Articles
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Support Platforms
The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di
Data Privacy and Retention Policy
Privacy Guides
Learn how you can trigger Webhooks from the Sprinklr platform.A Webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information data. It also delivers data to other applications such that you get the data immediately.Adding Webhooks
Webhooks
Care Operations
Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou
Add Facebook account
Add an Instagram Account
Additional Care Console Actions
Understand how to automate actions based on ratings received from review websites on Sprinklr Advanced.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on Sprinklr AdvancedLog
Automations
Workflow Automation
With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view.To view unanswered replies in Card and Table ViewGo to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unreplie
Unanswered Replies
Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit
Manage columns
Agent Productivity
How you can automatically send a slack thread/slack notification for the ticket update on Slack channel by integrating Slack channel on Sprinklr Advanced.Adding a Slack channel into Sprinklr Advanced will enable you to send a slack notification for the ticket that meets certain automation rules/cond
Slack integration
Learn how to add Apple App Store Review on Sprinklr and reply to the reviews from the platform itself.Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr platform itself. The reply to the app review would be posted on the native plat
Apple Store Review
Learn how to add a LinkedIn account to Sprinklr and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fro and can maintain
Linkedin account
Account Management
Reduce complexities and increase efficiency by executing multiple actions on your tickets with certain predefined conditions using Sprinklr Automations.Automation is a set of rules triggered by certain predefined conditions to automate manual tasks for you and your team. It helps you simplify comple
Add a Facebook Account and Page
How you can add Slack Chatbots to Sprinklr Advanced and reduce average response time.Adding a Slack channel and a chatbot on the Sprinklr Advanced Platform will help your queries be answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer
slack chatbot
Service Self-Serve
Integrate Zendesk Support with Sprinklr Service to communicate, receive, and manage all the Zendesk tickets via Care Console and experience a seamless two-way workflow.You can integrate a Zendesk instance into Sprinklr Service. The integration will help you quickly create Zendesk tickets for any con
Zendesk Support Integeration
Integrations
Respond to all your Facebook customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Adding Facebook company pages to Sprinklr Self-serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Self
Deactivate Facebook Page
Edit the Existing Facebook Page
add a Facebook account
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Use the standard Customer Satisfaction Reporting dashboard in Sprinklr Service to understand the effectiveness of your customer support with the help of various parameters.Customer Satisfaction Report is a dashboard for reporting as it helps you understand how effective your customer support is. Ana
Customer Satisfaction Reports
Reports
Reporting
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Reporting & Analytics
Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou
DKIM
Email
You can integrate Freshdesk, a cloud-based customer support software that helps customers through their preferred communication method, into Sprinklr Service.The integration will help you quickly create Freshdesk tickets for any conversations you’ve had with customers. Or, talk to your Freshdesk tea
Integrate Freshdesk to Modern Care Lite
While creating your account within Sprinklr Advanced, you will be provided with an email address similar to this - (name)@Domainname.sprinklr.com. Once you get this email, you can share it with your customers and ask them to send their issues to this address. Emails sent to this address automaticall
Gmail
Configure Microsoft 365 Email Forwarding
Use the standard Ticket Analysis dashboard in Sprinklr Service to report and visualise the overall performance of the agents and teams in terms of tickets resolved, pending, received, etc.Ticket Analysis dashboard is a collection of widgets that provides an overall analysis of total received tickets
Care Reporting
Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold.Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also known
Agent Workflow
Quick Actions
