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Inbox

Inbox

Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.

Articles

(18)
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Message details: Message Overview & Message Third Pane

Message OverviewYou can study the details of the message comprehensively in the third pane. Select any type of message from the left message stream. The Overview tab opens on the right showcasing various details such as:Message Properties: It consists of default properties such as message assigned t

Message Notes

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Inbox

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Message Automations in Inbox

Streamline your message action processes and workflows with automation, enhancing efficiency and saving valuable time. This is accomplished through the implementation of a predefined set of automated rules, which are activated in response to specific conditions.The creation of automations for Inbox

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Inbox

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Apply Quick Actions on Messages

Quick Actions help you deliver faster responses and take actions using a combination of frequently performed actions on messages which can be applied in one click.Creating Quick ActionsGo to Settings from the left pane of Sprinklr Self-Serve and search for Message Quick Actions under Sprinklr Social

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Inbox

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New Inbox Filter: Post Type

Now, Sprinklr enables you to narrow down all the messages in the Inbox by the filter Post Type at the top and improve your visual experience. It will aid you to select specific post types you want to view or prioritize in your Inbox. Key Benefits: Enhanced visual planning. Streamlined cont

Inbox view

iNSTAGRAM STORIES

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Inbox

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Creating Tickets from Facebook dark posts

Learn how to create new tickets from unpublished Facebook posts and provide on-point solutions via a single, easy-to-use platform.Adding Facebook client pages to Sprinklr Self-serve enables you to manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Se

Facebook Dark Posts

Facebook

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Inbox

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Creating Tickets from Instagram dark posts

Create new tickets from Instagram dark posts - providing faster resolution to customer queries from a unified platform. This can be done by adding your Facebook Ads account in Sprinklr Self-serve.To create Tickets from Instagram dark postsBefore creating Tickets from Instagram dark posts, you need t

Add Facebook account

Instagram Dark Posts

Instagram

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Inbox

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Search & Filter in Inbox

You can search for the desired message in the search bar by just typing in the exact keyword of the message.You can also apply filters to the message by clicking Filters in the top right corner such as selecting the desired Platforms, Accounts, Message Type, Sentiment, Priority, Tags, and Assigned T

Search and Filter

Inbox views

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Inbox

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Topic Stream in Inbox

​With Listening Topics, you can listen and explore the talks happening around the world to get more insightful and granular data associated with the conversations.​ ​Listening Topics helps to ingest data into the Sprinklr Social platform from various social, web & traditional sources.Key use cas

Topic Stream in Inbox

Sprinklr social

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Inbox

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Supported Channels for engagement in Inbox

Brands engage with customers on different social channels to maximize leads and grow website traffic. Since the Inbox feature is a part of the Sprinklr Social, it consists of platforms:InstagramX(Twitter)FacebookGoogle Play StoreYelpLinkedInGoogle My BusinessYoutubeTrustpilotTikTokApple Appstore

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Inbox

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Message Properties & Fields

Understanding Inbox FieldsAdd custom data to a profile that is specific to your organization or use case using standard & custom message fields. The default properties are message assigned to, sentiment, engageable, intent name, company, priority, etc. The custom fields are reasons for contact,

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Inbox

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