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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Yelp Account Reactivation

Reactivating Your Yelp AccountTo reactivate a previously deactivated Yelp Account within Sprinklr Social, follow these steps:Step 1: Navigating to Settings Access the main page of Sprinklr Social and proceed to the settings section.Step 2: Selecting Yelp Within the Sprinklr Social settings, locate a

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Yelp

SA
Yelp Account Deactivation

Deactivating Your Yelp AccountIf you need to deactivate your Yelp Account within Sprinklr Social, simply follow these steps:Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.Step 2: Selecting Yelp Within the Sprinklr Social setting

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Yelp

SA
Google My Business Engagement Capabilities & Limitations

In this article, you will find the capabilities and limitations of Google within the Sprinklr platform. Note API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API. Restricted - Allowed by channel for specific use cases, industries, clients, etc. 

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Google My Business

SA
Efficiently Notify Approvers of Pending Post Approvals

In the dynamic world of social media management, ensuring a swift approval workflow for your posts is crucial. To facilitate this process, Sprinklr empowers you to send reminders to the designated approvers when posts get stuck at various stages of approval.   Here's how you can effectivel

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Outbound Posts

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Approving a Post after its Scheduling Time has passed

In the dynamic realm of social media management, flexibility and efficiency are paramount. At times, posts may miss their scheduled time for approval due to various factors. However, fear not, as you have the option to approve a post even after its scheduled time has passed.   To initiate

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Outbound Posts

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Accept or Reject Posts in Approval

In the fast-paced world of social media management, the approval process plays a crucial role in ensuring seamless content delivery. As an approver, you wield the power to accept or reject posts before they go live. To facilitate this process, navigate to the My Approval section under Outbound Posts

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Outbound Posts

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View in-approval post details

In the fast-paced world of social media publishing, managing in-approval posts efficiently is crucial to ensuring a smooth and effective workflow. We understand the importance of overseeing the progress of these posts and empowering you with the necessary tools to streamline the approval process. In

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Outbound Posts

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Editing an In-approval post

In the realm of social media publishing, in-approval posts occupy a critical position, awaiting approval based on predefined conditions. We recognise the importance of streamlining your approval process to ensure a seamless content strategy. In this article, we will explore how the power of editing

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Outbound Posts

SA
In-approval Post actions

In the dynamic world of social media publishing, in-approval posts play a pivotal role as they await the green signal from approvers based on predefined conditions. We understand the significance of ensuring a seamless approval process that empowers your content strategy. In this article, we will ex

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Outbound Posts

SA
Rejected Post Actions

In the ever-evolving landscape of social media publishing, encountering a rejected post is not uncommon. However, we at Sprinklr believe that every rejection holds an opportunity for improvement and growth. In this article, we will explore the powerful feature of editing a rejected post, allowing yo

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Outbound Posts

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