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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

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SA
Edit Properties of an Asset

The asset properties are useful to capture important details about your asset. If you wish to update these properties at any point in time, you can do so in two ways:1. Hover over any asset under the Asset Manager and click on the 3 dots icon in the top right corner and select the Edit option from

Asset Manager

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Asset Manager

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Manage Asset Versions

Managing changes to your digital assets just got easier with Asset Versions. Whether you are working on photos or videos, Asset Versions provides a convenient way to keep track of every update you make to your assets.Every time you edit (Image Assets only) or replace the media of an asset, a new ver

Asset Manager

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Asset Manager

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Create, Share & Edit Asset Views

Asset management can be a time-consuming and complex process, especially for organizations with large numbers of assets to keep track of. However, Asset Views can help to streamline your workflow and make it easier to manage your assets. In this article, we’ll take a closer look at what Asset Views

Asset Manager

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Asset Manager

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Asset Details View: Asset 3rd Pane

The Asset Details Pane or 3rd Pane is a powerful feature that provides a comprehensive view of details about the assets, allowing you to manage and organize your content efficiently. In this article, we will explore the various tabs within the pane and delve into their functionalities, offering a cl

Asset Manager

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Asset Manager

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Create a Task on the Asset

You can add tasks on the Asset for efficient collaboration. This ensures you always stay on track so that you don't miss anything important while managing the assets.You can create a task by following the below steps:Click on any Asset to open the third pane. Once the third pane appears, click on th

Asset Manager

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Asset Manager

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Add Notes to collaborate on an Asset

Assets often undergo many iterations especially when they are used for publishing. This often involves multiple stakeholders sharing their inputs and collaborating together to make these changes.The Notes feature in asset manager allows you to efficiently collaborate on the assets by adding comments

Asset Manager

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Asset Manager

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Asset Properties: Default & Custom Fields

Asset custom fields offer a flexible and dynamic way to manage and categorize assets according to your specific needs. In this article, we will explore the concept of asset custom fields, their purpose, and how they can be easily created and utilized to enhance asset management.Understanding Asset C

Asset Manager

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Asset Manager

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Asset Sharing with Users and Teams

Storing all your assets in one platform and maintaining relevant access to relevant team members can be a difficult task. The Asset sharing feature lets you solve this by giving you the option to share assets with only relevant users and teams. Learn how to manage asset visibility across teams &

Asset Manager

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Asset Manager

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Auto Save assets from Publisher

The Auto Save Assets feature in asset management systems provides a convenient solution for automatically saving assets published directly from the user locale. This feature eliminates the need for manual saving, ensuring that all assets uploaded during the publishing process are securely stored in

Asset Manager

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Asset Manager

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Asset Approval Workflows

It is sacrosanct to have only brand-compliant media get published. Approval Workflows ensure that the right individuals review and authorize assets based on predetermined criteria. In this article, we will explore the steps involved in setting up an approval workflow, understand the Asset streams re

Asset Manager

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Asset Manager

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