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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(335)
SA
Create Tasks on Tickets

You can create tasks on Tickets as well.Click on the Tickets tab from the left pane of Sprinklr and the list of tickets will be visible.Click on any of the tickets and the third pane will appear. Move to the Task section. Click on Add Task and provide the desired details for creating a task such as

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Task Management

SA
Create Tasks on Campaigns

You can create Tasks on Campaign as well.Click on the Campaigns tab from the left pane of the Publishing module and the list of campaigns will be visible.Click View next to any of the Campaigns and the third pane will appear. Move to the Task section and view either the existing tasks or create a ne

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Task Management

SA
What happens to a task when the associated entity is deleted

When the associated entity is deleted, the task is still shown in the Tasks tab and the entity row shows 'Deleted Message' or ‘Deleted Entity” highlighted in red. If you wish to delete the task, please go to the third pane by clicking on the Associated Entity and use the Delete Task action.When you

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Task Management

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Task Performance Report

You can do the Reporting of the Tasks created for Messages, Campaigns, Assets, or Tickets. So, the Engagement and Task is a report that you can check out to analyze Tasks.This task report analyzes your engagement metrics and task completion. It consists of 2 metrics as Task Performance and Inbox per

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Task Management

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Media Types supported for Assets

The Asset Manager acts as a central storage for different types of media & documents. These following asset types and file types can be added and used across Asset Manager.Asset Types and Supported File TypesTypeSupported File TypesAdditional NotesImagejpeg, jpg, gif, tiff and png Add images fro

Asset Manager

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Asset Manager

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Personalise Asset Manager using Visibility Settings

The Asset Manager is an essential tool for managing all your media assets, documents, templates, and more. However, for some users, the default view might not be ideal for their specific use case. That's where the personalisation features of the Asset Manager comes in handy. With the Visibility Sett

Asset Manager

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Asset Manager

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Asset & Folder Actions

The Asset Manager provides you the ability to create, store, and modify your content assets for easy access throughout your organization. This article will cover the various actions that can be performed within the Asset Manager.Asset Actions:Edit Asset: Edit the asset by making changes to the asset

Asset Manager

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Asset Manager

SA
Create & Publish Text Assets

The Asset Manager provides a convenient solution for managing and utilizing text-based content through Text Assets. These assets serve as a repository for frequently used text content, offering benefits for messaging, publishing, and brand management. Moreover, Text Assets enable quick content block

Asset Manager

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Asset Manager

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Editing Images in Asset Manager

Within the Asset Manager, you have the capability to modify and enhance the appearance of photos using the tools and features available in the Image Editor.Steps to edit Asset Image in Image Editor:Hover over the asset to view Asset Actions. Click on ellipsis (More) and select Edit Image option.On I

Asset Manager

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Asset Manager

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Edit Properties of an Asset

The asset properties are useful to capture important details about your asset. If you wish to update these properties at any point in time, you can do so in two ways:1. Hover over any asset under the Asset Manager and click on the 3 dots icon in the top right corner and select the Edit option from

Asset Manager

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Asset Manager

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