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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Character Count Limit in Publisher

Publishing to social channels often involves considering a variety of character count limitations. Sprinklr's Publisher takes the guesswork out of how many characters you have left in your message when publishing through Sprinklr. The Publisher will display the character limit of your message in the

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Omni-Channel Publisher

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Preferred Audience versus Audience Restrictions

In the Publisher tool of Sprinklr's Social platform, brands have the ability to leverage the power of targeted publishing to effectively reach and engage their desired audience. By utilising the "Add Targeting" feature, brands can narrow down their target audience on platforms such as Facebook and L

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Omni-Channel Publisher

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Publisher Settings

Publisher Settings in Sprinklr's Social platform empowers you to customize and govern your workflows within Sprinklr Social. This feature provides essential options to tailor your publishing preferences and optimise your content management processes. Publisher Settings include workflow customisation

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Omni-Channel Publisher

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Publishing Approvals

Publishing Approvals in Sprinklr streamline the review and approval process for posts. By utilising Approval Workflows, posts go through a series of levels where they are carefully evaluated and approved before being published on social platforms. This feature ensures a structured and efficient proc

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Omni-Channel Publisher

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Scheduling Posts in Publishing Queues

Scheduling posts in Publishing Queues is a valuable feature in Sprinklr's publishing capabilities. It allows you to automate the publication of multiple posts for your social accounts based on pre-configured time slots. This feature offers efficient content management by saving time and ensuring a c

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Omni-Channel Publisher

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Publisher Smart Scheduling: Best Time to Publish

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. It decides what time of the day you should schedule your post to receive maximum engagement per post — which is different for each social account and varies by the time of day you’re

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Omni-Channel Publisher

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Text Assets for Publishing Content

In Sprinklr's publishing capabilities, we offer the Text Assets feature to organize and publish text-based content efficiently. This feature allows you to add existing text assets from the Asset folder, which are relevant to your marketing campaign, across all account platforms. Additionally, you ha

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Omni-Channel Publisher

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Publishing Permissions

To ensure appropriate access and capabilities for users in the Sprinklr Social Platform's Publisher, it is essential to grant role-based publishing permissions. Assigning permissions based on user roles provides benefits such as enhanced data security, streamlined workflow efficiency, and customisat

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Omni-Channel Publisher

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Publishing Custom Fields: Post Fields

Sprinklr's Social Publisher tool offers the capability to create custom fields, allowing you to include any relevant data for your business goals. One notable advantage of custom fields is the ability to create properties that may not be available by default in the Sprinklr environment.You can effor

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Omni-Channel Publisher

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Publishing Properties: Approval Workflow, Tags & Campaign

In Sprinklr's Publisher tool, we offer a range of powerful publishing properties that enable brands to effectively market and manage their products and services. These properties are designed to enhance reach and engagement, ensuring a streamlined and impactful content distribution process.  In

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Omni-Channel Publisher

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