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Guide to configure, manage, best practices, and even a few tips on how to optimize all the support channels

Sub Categories (2)

Messaging

Add all the messaging channels and manage upcoming tickets

Traditional

Add all the traditional channels i.e email, voice, etc. and manage your upcoming tickets

Articles

(28)

WhatsApp Business Account

Learn how to add a WhatsApp Business account to Sprinklr and provide faster resolutions to the customers from a unified platform.WhatsApp is a key mode of channel for consumers to connect with live agents across the world. People use it for personal messaging or for business purposes. For your busin

Benefits of Adding WhatsApp as a Support Channel

Add a WhatsApp Business Account

Configure WhatsApp Business Ticket Creation Rules

WhatsApp Business Account

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Messaging

Manage and respond to your customers' business reviews on Google My Business page

Interact with customers through their reviews and questions on your Google business page and address their problems upfront via Care Console.You can add your Google business page in Sprinklr Self-serve and manage your online business presence across Google.Adding your Google My Business to Modern Sp

Google Business Reviews

Google

Reviews

Social Channels

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Messaging

Video Call on Live Chat

How a video call feature on Live chat enables customers and agents to connect with each other in real-time and guides the former to resolve their queries instantly.Sprinklr Self-Serve enables customers to make video calls to agents on Live Chat to get their queries resolved on the video camera. The

Video call

Live Chat

Video Call on Live Chat

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Messaging

Configure Gmail email forwarding to manage bulk incoming emails

How brands can leverage Gmail email forwarding to redirect multiple email addresses to your main email account - saving time by setting up a single point of contact for your clients.Email forwarding lets you create an extra email address (“email alias”) to receive emails. It helps you route a direct

Gmail

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Use DKIM records to verify Email domains

Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou

DKIM

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Configure Forwarding for Domain Providers apart from Gmail and Microsoft

While creating your account within Sprinklr, you will be provided with an email address similar to this - (name)@Domainname.sprinklr.com. Once you get this email, you can share it with your customers and ask them to send their issues to this address. Emails sent to this address automatically become

Gmail

Configure Microsoft 365 Email Forwarding

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Outbound Voice Calling

How you can leverage outbound calling to have conversations with your target audience and to discover insights that you may not have considered otherwise.You can now make outbound voice calls to new customers via the Sprinklr Home page and gather target audience insights about the product to improve

outbound voice calling

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Voice

Google Play Store to view and manage customer reviews

How you can convert Google Play Store reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To c

Convert Reviews into Tickets

Client ID

Client secret

Get the Client Keys from the Console

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Support Platforms

WhatsApp HSM Templates in Sprinklr Self-serve

How brands can leverage creative WhatsApp HSM templates on Sprinklr Self-serve and share them with customers as notifications to deliver important, timely messages during your customer’s path to purchase.A template message (also known as a Highly Structured Message or HSM) is a special message type

HSM

WhatsApp Business Account

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Messaging

Using Twitter to provide faster resolution to customer requests

Learn how adding a Twitter account to Sprinklr enable agents to handle all customer queries smoothly from a unified platform.Adding Twitter accounts to Sprinklr Self-serve lets you manage all the upcoming customer queries and provide a timely resolution to those queries. This will help you automatic

Twitter

Add a Twitter Account

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Support Platforms