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Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

(36)
SA
Add Custom Domain to build customer trust and grow business

Learn how to create your own custom domain, personalise the login page, and enable SAML login on Sprinklr Service.Personalise your domain and login page on Sprinklr Service. You now get .What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Service support portal with a personal

Custom Domain

security personalization

add custom domain

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Security

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Custom Domain and SSO with SAML Login on Sprinklr Advanced

Learn how to create your own custom domain, personalize the login page, and enable SAML login on Sprinklr Service.Personalize your domain and login page on Sprinklr Service.What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Carelite support portal with a personalized and bran

SAML Login

Add a Facebook Account and Page

Care Console

Custom Domain

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Security

SA
IP Whitelisting

How IP Whitelisting can help you in granting access of the tools and software relevant to IP addresses that are trustworthy and authentic blocking other IP addresses from using these tools or software.With the help of IP Whitelisting, businesses give access to the tools and software to specific IP a

IP Whitelisting

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Security

SA
View Ticket Activity to track actions performed on a Ticket

How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on

View Ticket Activity

Ticket Activity trail

Agent Workflow

Sprinklr Advanced

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Agent Workflow

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Ticket notes for internal sharing

Learn how ticket notes help agents to share essential ticket-related information with other agents and supervisors, hence improving the team's efficiency.While working on a ticket in the Care console, you'll frequently need to communicate with other agents about ticket-related issues, as well as sha

Ticket Notes for Internal Sharing

To Add and Delete Ticket Notes

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Agent Workflow

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Agent Home overview

How you can leverage the Agent Home page to have a consolidated view of the tickets assigned to the user, agent availability, to-do tasks, performance metrics, and more.Sprinklr Service Home gives you a sneak peek at all of the latest updates to your tickets in real time. This page has been customiz

Tickets Assigned

To Do

Agent Availability

Recent Performance Metrics

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Agent Workflow

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Mark tickets as spam to avoid receiving any malicious content

How can you move unwarranted tickets from the ticket trail in the spam folder if the email content is harmful or suspicious in nature.You can mark tickets that contain malicious attachments or suspicious messages as Spam along with the Contacts who sent the email in Care Console. This will help you

Mark Emails as Spam

Agent Workflow

Mark Contact as Spam

Additional Care Console Actions

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Agent Workflow

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Admin Home Overview

How you can leverage the Admin Home page to have a consolidated view of the total volume of tickets, overall performance in the past 24 hours, escalated tickets, to-do tasks, and more.Sprinklr Service Home gives you a sneak peek at the latest updates to your tickets in real-time. This page has been

Admin home overview

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Agent Workflow

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Agent indicator in Table and Card view

Sprinklr Service has released a functionality where agents will be able to view the status of other users on tickets.Login to Sprinklr Service and click on the Tickets icon from the left pane.You will view the status of the users on the Card view highlighted with the picture of the user in the botto

Agent indicator

Card View

Table View

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Agent Workflow

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Sound Notification on Tickets Replies

With Sprinklr Service, you can now hear the sound notification whenever any new ticket is assigned to the agent or when any reply is made on the same ticket.To enable sound notification on Tickets and its repliesGo to Sprinklr Service. Click on the Notification with the bell icon in the bottom left.

Sound notification

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Agent Workflow

Privacy Policy