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Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

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Sound Notification on Tickets Replies

With Sprinklr Service, you can now hear the sound notification whenever any new ticket is assigned to the agent or when any reply is made on the same ticket.To enable sound notification on Tickets and its repliesGo to Sprinklr Service. Click on the Notification with the bell icon in the bottom left.

Sound notification

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Agent Workflow

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Email FAQs

Find out the answers to all your questions below:Q. How can I add an email address to which my customers can write and create tickets on Sprinklr Service?You can set up your support mailbox via email forwarding and use your own email servers to send and receive emails via Sprinklr Service. For more

Add a Facebook Account and Page

Sprinklr Advanced

FAQ

Email FAQs

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FAQs

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Agents FAQs

Find out the answers to all your questions below:Q. Who is an agent on the Sprinklr Service platform?Agents are members of your organization who assist you in providing Customer Care Services. They handle the different dimensions of your customer care and are the primary point of contact for all cus

Agent FAQs

Agents

FAQs

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FAQs

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Ticket Fields FAQs

Find out the answers to all your questions below:Q. Explain the various Ticket Statuses in Sprinklr Service.Ticket statuses are the stages a ticket goes through in its life cycle. These are the following ticket statuses in Sprinklr Service:Open - Any ticket coming directly from customers will be mar

Ticket Fields FAQs

Ticket Fields

FAQs

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FAQs

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Sprinklr Advanced: Data Privacy and Retention Policy

The security of your Personal Information is of paramount importance to us. Sprinklr uses industry standard technical, organizational, and administrative security measures to protect any information (including Personal Information) we hold in our records from loss, misuse and unauthorized access, di

Data Privacy and Retention Policy

Sprinklr Advanced

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Privacy Guides

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How can I reset my password ?

If you feel your Sprinklr password is not secure and you wish to change the Sprinklr password, please follow the following steps to change your password :You need to first log in with your Email.Click on Forgot Password at the end.Now, enter the Email address you used when you joined and the Sprinkl

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Signing up

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How to Add Instagram & WhatsApp Business Accounts on Sprinklr's Platform

Introduction : Adding Instagram and WhatsApp Business accounts to your platform can greatly enhance your online presence and help you connect with a broader audience. However, integrating these accounts with third-party applications can show errors due to specific security restrictions set by Meta,

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Getting Started

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How can I invite my team members ?

If you have created a new workspace on Sprinklr and you need team members to get the work done quickly. You need to onboard your team to Sprinklr.If you are logged in as Admin, you need to go to Settings and search for Users in the search bar.The Users page will appear. Click on Add Users in the top

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Onboarding

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Enable Dark Mode

You can enable Dark mode which means that the Sprinklr home page will be black in color.Click on the profile picture of the Sprinklr account. You will get a list of options.Enable Dark Mode by toggling On. The entire Sprinklr home page will be in black mode.

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Onboarding

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Social Platforms supported by Sprinklr

There are several social platforms supported by Sprinklr. You need to navigate to Settings on the CXM Lite home page and you will view Sprinklr Social and Sprinklr Service. The list of social platforms under Sprinklr Social are:TwitterFacebookInstagramYoutubeLinkedInTikTokYelpGoogle My BusinessGoogl

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Onboarding

Privacy Policy