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Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

(36)
SA
Understanding Sprinklr Governance & Settings

Sprinklr Governance consists of 2 tabs - Sprinklr Service and Sprinklr Social under the Settings icon on the left pane.Sprinklr Service: This tab deals with Sprinklr Ticketing.Sprinklr Social: This tab deals with Sprinklr’s all Social channels.Sprinklr Service: It consists of the following sections:

Sprinklr Governance

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Onboarding

SA
Sprinklr Homepage

Sprinklr’s Self-Serve home is a personalized homepage for admins that provides a consolidated view of the posts, tasks, approvals, brand engagement in the last 24 hours, topic performance in the last 24 hours, etc. This home page has a mix of Sprinklr Service and Social widgets. The admin has access

Articles

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Onboarding

SA
What happens when I turn off a Module?

Note: This functionality is only available to Workspace ownerHow to identify Workspace owner?Go to Settings -> Users and you will be able to see an identifier in front of the user who is workspace ownerYou can turn off either of the modules - Sprinklr Social or Sprinklr Service based on the Compa

turn off module

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Onboarding

SA
Add Social accounts to Sprinklr

You can add different Social Accounts to Sprinklr such as Facebook, Twitter, Instagram, TikTok, LinkedIn, Youtube, etc.Let's check out how to add one of the social accounts to Sprinklr.Adding Facebook company pages to Sprinklr Self-Serve lets you manage and provide a complete resolution to all the q

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Onboarding

SA
Social Platforms supported by Sprinklr

There are several social platforms supported by Sprinklr. You need to navigate to Settings on the Sprinklr Self-Serve home page and you will view Sprinklr Social and Sprinklr Service. The list of social platforms under Sprinklr Social are:TwitterFacebookInstagramYoutubeLinkedInTikTokYelpGoogle My Bu

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Onboarding

SA
Manage your Workspaces

You can manage your workspace seamlessly on Sprinklr. It means you can create more than one workspace catering to different business requirements and scope of work. A new workspace cn have different accounts, team, users, etc. To Manage WorkspaceGo to the Settings icon from the left pane of the Spri

Workspace

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Onboarding

SA
Productivity features of Sprinklr Service

Learn various features of productivity and tools to enhance agent productivity and improve customer experience.As your company grows, the challenge of providing seamless customer service also enhances. More products mean more potential issues raised by the customers and more information for the agen

add your YouTube channel in Care Lite

Sprinklr Advanced

productivity features of care lite

Additional Care Console Actions

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Getting Started

SS
Understanding Predicted CSAT Score for Tickets

What is a Predicted CSAT Score ? Customer Satisfaction Score or CSAT score is an AI Based scoring system designed to measure customer’s happiness/satisfaction for care cases on a scale of 1-100.​How is CSAT Score Predicted ?The predicted CSAT rating measures the predicted satisfaction level of a cus

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Agent Workflow

SA
Getting started with Sprinklr Advanced

Understand everything about Sprinklr Service, its benefits, functionalities, key features, and more.Do you find it difficult to respond when your support team begins receiving a lot of customer queries? Have you ever heard customers complaining that they have to wait too long to get their questions

Sprinklr Advanced

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Getting Started

SA
Credit Card Redaction

When you contact customer support to update your credit card number, the card number is visible to everyone who has access to the ticket. The card number automatically gets stored in the support database with the rest of the tickets and that data can also be accessed by APIs or marketplace apps.Sinc

Sprinklr Advanced

credit card redaction

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Security

Privacy Policy