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Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

(36)
SA
Manage Ticket Properties

Learn how to modify the values of ticket properties in the Care SConsole.While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prope

Sprinklr Advanced

Additional Care Console Actions

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Agent Workflow

SA
Use To-Do List to prioritise upcoming tasks

How you can leverage the To-Do list feature of Sprinklr Service and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Service, you will have two types of to-do lists, one at the

To-Do list

Agent Workflow

Sprinklr Advanced

Additional Care Console Actions

Articles

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Agent Workflow

SA
View Ticket Activity to track actions performed on a Ticket

How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on

View Ticket Activity

Ticket Activity trail

Agent Workflow

Sprinklr Advanced

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Agent Workflow

SA
Ticket notes for internal sharing

Learn how ticket notes help agents to share essential ticket-related information with other agents and supervisors, hence improving the team's efficiency.While working on a ticket in the Care console, you'll frequently need to communicate with other agents about ticket-related issues, as well as sha

Ticket Notes for Internal Sharing

To Add and Delete Ticket Notes

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Agent Workflow

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Schedule a message in Care Console

How you can schedule a message in Care Console and save your time to focus more on handling critical customer queries.It's simple to schedule a message for a later date or time if you need to remind customers to enable something on their end to use different services. With the help of Sprinklr Servi

Sprinklr Advanced

Schedule a Message

Schedule a Message in Care Lite Console

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Agent Workflow

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Understanding Ticket Stream

Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more.Ticket Stream View and Pin Ticket StreamIn the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assign

Sprinklr Advanced

Additional Care Console Actions

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Agent Workflow

SA
Agent Home overview

How you can leverage the Agent Home page to have a consolidated view of the tickets assigned to the user, agent availability, to-do tasks, performance metrics, and more.Sprinklr Service Home gives you a sneak peek at all of the latest updates to your tickets in real time. This page has been customiz

Tickets Assigned

To Do

Agent Availability

Recent Performance Metrics

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Agent Workflow

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Mark tickets as spam to avoid receiving any malicious content

How can you move unwarranted tickets from the ticket trail in the spam folder if the email content is harmful or suspicious in nature.You can mark tickets that contain malicious attachments or suspicious messages as Spam along with the Contacts who sent the email in Care Console. This will help you

Mark Emails as Spam

Agent Workflow

Mark Contact as Spam

Additional Care Console Actions

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Agent Workflow

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Admin Home Overview

How you can leverage the Admin Home page to have a consolidated view of the total volume of tickets, overall performance in the past 24 hours, escalated tickets, to-do tasks, and more.Sprinklr Service Home gives you a sneak peek at the latest updates to your tickets in real-time. This page has been

Admin home overview

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Agent Workflow

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Agent indicator in Table and Card view

Sprinklr Service has released a functionality where agents will be able to view the status of other users on tickets.Login to Sprinklr Service and click on the Tickets icon from the left pane.You will view the status of the users on the Card view highlighted with the picture of the user in the botto

Agent indicator

Card View

Table View

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Agent Workflow

Privacy Policy