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Sprinklr Self-Serve Help Center
Getting Started

Getting Started

Configure your account, add support channels, and customize your help portal to reflect your brand, etc.
Sub Categories (7)
Security
Security
Configure your helpdesk users authentication, host your portal and control its access
Agent Workflow
Agent Workflow
A comprehensive agent workflow guide
FAQs
FAQs
Repository to all the answers to different frequently asked questions
Privacy Guides
Privacy Guides
Sprinklr’s goal with Privacy is to go beyond simply complying with the GDPR regulations and to set a new gold standard for how to approach the collection and management of personal data from social networks and to provide our customers with a comprehensive toolkit to implement their GDPR programs in a way that will provide complete transparency, governance and control over data management in Sprinklr.
Onboarding
Onboarding
Your essential resource hub for platform onboarding & success
Signing up
Signing up
Covers all articles around signup to reset your password
Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)
This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) & Sprinklr Service (Enterprise) to help you decide which package will best suit your customer’s needs.

Articles

(36)
SA
Sprinklr Self Serve vs Sprinklr Enterprise

This document provides a side-by-side comparison of the key differences between Sprinklr Service (Self Serve) and Sprinklr Service (Enterprise) for both the modules i.e. Social and Service to help you decide which package will best suit your needs.DETAILED COMPARISON [SERVICE]This part of the docume

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Sprinklr Service (Self Serve) vs Sprinklr Service (Enterprise)

SA
What happens when I turn off a Module?

Note: This functionality is only available to Workspace ownerHow to identify Workspace owner?Go to Settings -> Users and you will be able to see an identifier in front of the user who is workspace ownerYou can turn off either of the modules - Sprinklr Social or Sprinklr Service based on the Compa

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Onboarding

SS
Understanding Predicted CSAT Score for Tickets

What is a Predicted CSAT Score ? Customer Satisfaction Score or CSAT score is an AI Based scoring system designed to measure customer’s happiness/satisfaction for care cases on a scale of 1-100.​How is CSAT Score Predicted ?The predicted CSAT rating measures the predicted satisfaction level of a cus

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Agent Workflow

SA
Productivity features of Sprinklr Advanced

Learn various features of productivity and tools to enhance agent productivity and improve customer experience.As your company grows, the challenge of providing seamless customer service also enhances. More products mean more potential issues raised by the customers and more information for the agen

add your YouTube channel in Care Lite

Sprinklr Advanced

productivity features of care lite

Additional Care Console Actions

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Getting Started

SA
Getting started with Sprinklr Advanced

Understand everything about Sprinklr Service, its benefits, functionalities, key features, and more.Do you find it difficult to respond when your support team begins receiving a lot of customer queries? Have you ever heard customers complaining that they have to wait too long to get their questions

Sprinklr Advanced

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Getting Started

SA
Credit Card Redaction

When you contact customer support to update your credit card number, the card number is visible to everyone who has access to the ticket. The card number automatically gets stored in the support database with the rest of the tickets and that data can also be accessed by APIs or marketplace apps.Sinc

Sprinklr Advanced

credit card redaction

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Security

SA
Add Custom Domain to build customer trust and grow business

Learn how to create your own custom domain, personalise the login page, and enable SAML login on Sprinklr Service.Personalise your domain and login page on Sprinklr Service. You now get .What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Service support portal with a personal

Custom Domain

security personalization

add custom domain

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Security

SA
Custom Domain and SSO with SAML Login on Sprinklr Advanced

Learn how to create your own custom domain, personalize the login page, and enable SAML login on Sprinklr Service.Personalize your domain and login page on Sprinklr Service.What is a Custom Domain?Custom Domain helps a brand to host their Sprinklr Carelite support portal with a personalized and bran

SAML Login

Add a Facebook Account and Page

Care Console

Custom Domain

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Security

SA
IP Whitelisting

How IP Whitelisting can help you in granting access of the tools and software relevant to IP addresses that are trustworthy and authentic blocking other IP addresses from using these tools or software.With the help of IP Whitelisting, businesses give access to the tools and software to specific IP a

IP Whitelisting

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Security

SA
Using Quick Actions in Care Console

Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold.Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also known

Agent Workflow

Sprinklr Advanced

Quick Actions

Additional Care Console Actions

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Agent Workflow

Privacy Policy