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You can train your Digital Twin by importing external content from public URLs or websites and uploading it into Digital Twin.Steps to Import External ContentLet's see how you can import external content into the Twin:Steps to add External Content from Setup pageWhen you’re adding content for the fi
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Articles
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Digital Twin
When using the Publisher tool to publish a post, our brand has access to various Platform Options such as for Facebook, these options include Add Targeting, Add Gating, Publish as Dark post, Draft Post, and Branded Content. In the Calendar view, hovering over any post reveals additional Platform Opt
Editorial Calendar
To streamline the search process, Calendar offers the option to search for specific posts easily. Here's how you can search for posts in Calendar:Click on the 3 dots icon located within the Calendar. Select the "Search" option from the dropdown menu. The search bar will appear, allowing y
Make Campaign Mandatory: Campaign Field will be made mandatory to fill, every time a post needs to be published. You can Toggle it On if you want to make campaigns mandatory.When you are planning to publish a post for a specific account, you need to fill out the campaign field mandatorily apart from
Campaigns
In the Day/Week/Month/ (2-6) day view, the platform displays the optimal time for publishing a post. This information includes the Account name and the recommended posting time. To view this best time to post, you can use the Toggle On function. Additionally, by clicking on the Customize icon, you c
Training a Digital Twin involves providing it with the necessary data, examples, and instructions to learn and improve its conversational abilities. In Sprinklr, you can import content from external files, public URLs, or your internal KB.Quality content makes interactions more engaging and valuable
It is sacrosanct to have only brand-compliant media get published. Approval Workflows ensure that the right individuals review and authorize assets based on predetermined criteria. In this article, we will explore the steps involved in setting up an approval workflow, understand the Asset streams re
Asset Manager
Welcome to the latest and greatest from Sprinklr Selfserve! 🚀 We're thrilled to introduce a bunch of exciting features and improvements that will make your experience even more seamless and engaging. Let's take a closer look at what's in store for you.Sprinklr Social📅 1. Calendar Schedule View- Sa
Sprinklr Selfserve
Release Notes
You can do the Reporting of the Tasks created for Messages, Campaigns, Assets, or Tickets. So, the Engagement and Task is a report that you can check out to analyze Tasks.This task report analyzes your engagement metrics and task completion. It consists of 2 metrics as Task Performance and Inbox per
Task Management
A social event calendar plays a vital role in promoting our organization's activities and enhancing our brand's visibility. As we create and host more events, our brand presence grows stronger. By incorporating an events calendar on our website, we can leverage its potential to boost website perform
Social campaigns integrated into the Calendar offer comprehensive insights into posts, assets, associated entities, and campaign-related tasks. Additionally, seamless collaboration with team members through campaign messages is facilitated. Target Persona:Marketing Managers/Campaign Marketers:
Tasks on Posts help you stay on track with the team and the organizational goals and complete tasks on time. It enables you to identify the priority of the tasks and plan things in advance.You can either follow the tasks assigned to you by checking the Task tab in the third pane or create a task for
Activity in the Calendar helps you view the actions performed in the post in the past such as Status changed, Dark posts modified, Tags changed, new posts created, etc. You can view the activity of the post in the Activity tab in the third pane.
Sprinklr Social just got a major upgrade! 🥳Upgrade your online presence with Sprinklr's latest release, including-Bynder IntegrationUpdate LinkedIn thumbnailsReview rating in AutomationsSeparate support for Instagram ReelsContent guideBynder IntegrationLearn to seamlessly integrate binder assets in
Sprinklr Social just got a major upgrade! 🥳Upgrade your online presence with Sprinklr's latest release, including -Drag and Adjust Interaction for Carousel Posts on PublisherQuick PublisherDrag and Adjust Interaction for Carousel Posts on PublisherNow, you have the power to rearrange your media wit
Assign specific actions or instructions to users on messgaes, allowing teams to collaborate and manage engagementTo add task on a message, select any message from the left stream and the message details will appear on the right. Move to the Overview tab and you will see the Message Tasks section. Cl
Inbox
Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and
Sprinklr AI+
Additional Care Console Actions
Case Summary
ENGAGEMENT CAPABILITIESThe table below specifies if the mentioned capability is available in Sprinklr or is restricted by Channel APIs (API Limitation) for both Sprinklr Space and Sprinklr Mobile Application.CapabilitiesSprinklr Web ApplicationNoteComment on a PostYesLike a commentNoAPI LimitationLi
Publishing
The user has the option to create a new Calendar view, edit it, share, and delete the view. To Create Calendar View In any Calendar view, be it Day, Month, Week, or Number of Days, begin by adding the desired filters under the following categories: Accounts Platforms Channels&nbs
A social event calendar can be a powerful tool to increase brand visibility and create awareness about your organization's activities. By effectively applying an events calendar in your website's design, you can enhance its performance and engagement.Adding events to the Calendar is a seamless proce
