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Social campaigns integrated into the Calendar offer comprehensive insights into posts, assets, associated entities, and campaign-related tasks. Additionally, seamless collaboration with team members through campaign messages is facilitated. Target Persona: Marketing Managers/Campaign Marketers: Acce
Articles
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Editorial Calendar
Content guide is a feature integrated into the Publisher tool which the brands can use to view the best practices and limitations to follow for each social accounts while publishing the post. To use Content guide in Publisher Click on the + icon from the left pane of Sprinklr Social and choose the N
Content Guide
Omni-Channel Publisher
In a fast-paced digital landscape, efficiently managing incoming messages is paramount. To simplify this task, the Quick Actions feature offers a robust solution within the Sprinklr Social . By allowing you to swiftly apply predefined actions to messages, Quick Actions enhance productivity and strea
Social Governance
Sprinklr Social just got a major upgrade! 🥳 Upgrade your online presence with Sprinklr's latest release, including - Drag and Adjust Interaction for Carousel Posts on Publisher Quick Publisher Drag and Adjust Interaction for Carousel Posts on Publisher Now, you have the power to rearrange your medi
Release Notes
The Asset Details Pane or 3rd Pane is a powerful feature that provides a comprehensive view of details about the assets, allowing you to manage and organize your content efficiently. In this article, we will explore the various tabs within the pane and delve into their functionalities, offering a cl
Asset Manager
You can directly publish an Asset through Asset Manager quickly in 2 steps: Method 1 Select any asset from the Asset Manager under the Assets and then click the Publish icon from the top of the Asset. The publisher will open with the selected asset added in the Content box. Select account, add conte
Engaging with Google My Business Reviews: A Comprehensive Guide Unlock a multitude of actions, engagement strategies, and moderation techniques to streamline your review management process on your Google My Business account. Explore these intuitive features to effectively engage with reviews: For ea
Google My Business
You can create Tasks in messages in your Inbox. This can then be used for collaborating with other members of the team to streamline content production. Go to the Inbox from the left pane. Now, you can choose any message type from the left pane. Click on any of the messages and click on the 3 dots i
Task Management
Configuring Google My Business Social Settings This guide will walk you through the process of configuring your Google My Business Social Settings within Sprinklr Social. Follow these steps to set things up: Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proce
In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform. Note API Limitation - The functionality is not available for Sprinklr to build. View YouTube's Terms of Service here. Users can revoke Sprinklr's access to their data via the Google security sett
Publishing
Click on Create Insight Report to add a new Deep Insight Report Enter the Name of the report Enter the time range for which you want to fetch the conversations of your audience. We currently support a duration of up to 2 years. Select the Listening Data Sources from the Two available options of List
Deep Insights
When using the Publisher tool to publish a post, our brand has access to various Platform Options such as for Facebook, these options include Add Targeting, Add Gating, Publish as Dark post, Draft Post, and Branded Content. In the Calendar view, hovering over any post reveals additional Platform Opt
When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet allows you to choose who can reply to you. To Publish a Tweet to Twitter Go to the homepage and click the + icon on the left pan
To utilize the Trustpilot channel to its maximum potential, you need to be aware of its capabilities and limitations. Important Updates Only paid Trustpilot Users/Subscribers can Reply to Trustpilot Reviews As per Trustpilot policies, all the third-party integration(Sprinklr) will only have the abil
Trustpilot
Configuring Google My Business Service Settings This guide will walk you through the process of configuring your Google My Business Service Settings within Sprinklr Social. Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service as well for customer care support,
Syncing your Knowledge Base articles with the Twin involves integrating the content and information stored in the KB with the Digital Twin’s functionality. Digital Twin provides users with instant access to relevant information, streamline support processes, and enhance the overall user experience.
Digital Twin
KB Articles
Sprinklr Service has released a functionality where agents will be able to view the status of other users on tickets. Login to Sprinklr Service and click on the Tickets icon from the left pane. You will view the status of the users on the Card view highlighted with the picture of the user in the bot
Agent indicator
Card View
Table View
Agent Workflow
Configuring Yelp Social Settings This article will guide you through the process of configuring your Yelp Social Settings within Sprinklr Social. Follow these straightforward steps: Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section
Yelp
To streamline the search process, Calendar offers the option to search for specific posts easily. Here's how you can search for posts in Calendar: Click on the 3 dots icon located within the Calendar. Select the "Search" option from the dropdown menu. The search bar will appear, allowing you to sear
You can create a List Picker template in WhatsApp Manager to send it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options. After creating the template, it can be sent by creating a Chatbot on the platform. When compared to t
Add a WhatsApp Business Account
LIST PICKER TEMPLATE
Service Self-Serve
