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Sprinklr Social just got a major upgrade! 🥳Upgrade your online presence with Sprinklr's latest release, including-LinkedIn PollsInbox - Ads account for LinkedInInstagram GridAbility to repeat Post in PublisherShare your opinions with LinkedIn PollsWe're excited to announce the release of LinkedIn P
Release Notes
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Contact fields are a set of custom fields that help you capture contact information in a format of your choice.You can add various field types to add contact information as and when you get them. For example, a single-line text field can be used to collect one-line details, or a date field can provi
Global Custom Fields
User fields are a set of custom fields that help you define the user information in a format of your choice.You can add various field types to add user information as and when you get them. For example, a single-line text field can be used to collect one-line details, or a date field can provide you
Storing all your assets in one platform and maintaining relevant access to relevant team members can be a difficult task. The Asset sharing feature lets you solve this by giving you the option to share assets with only relevant users and teams. Learn how to manage asset visibility across teams &
Asset Manager
Deactivating Your Apple App Store AccountShould you need to deactivate your Apple App Store Account, the process is straightforward. Follow these steps:Step 1: Navigating to Settings Start by accessing the main page of Sprinklr Social and proceed to the settings section.Step 2: Selecting Apple App S
Apple App Store
Publishing queues play a crucial role in organizing and scheduling posts for social accounts in Sprinklr. However, there may be instances where you need to temporarily turn off the publishing queue for specific accounts. . This feature allows you to restrict the publishing of posts in that queue, pr
Omni-Channel Publisher
You can add tasks on the Asset for efficient collaboration. This ensures you always stay on track so that you don't miss anything important while managing the assets.You can create a task by following the below steps:Click on any Asset to open the third pane. Once the third pane appears, click on th
You can create Tasks on Contacts and Companies.To Create Tasks on ContactsClick on the CRM tab in the left pane of Sprinklr and click on any of the contacts under the Contact tab to create a task.Click on View Contact next to any contact and the contact details will appear. You will either view the
Task Management
Configuring Yelp Service SettingsThis guide will walk you through the process of configuring your Yelp Service Settings within Sprinklr Social. Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service for unified customer care support, make sure that your Sprinklr
Yelp
Sorting and managing messages can get tricky, especially when you have lots of them. That's where Inbox Views come in. In this article, we'll break down what Inbox Views are, how you can create them, and how you can share them to make handling your messages in various streams easier.What are Inbox V
Inbox views
Inbox
Deactivating Your Trustpilot AccountIf you need to deactivate your Trustpilot Account within Sprinklr Social, follow these specific steps:Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section.Step 2: Selecting Trustpilot Within the Spr
Trustpilot
Click on Create Insight Report to add a new Deep Insight Report Enter the Name of the report Enter the time range for which you want to fetch the conversations of your audience. We currently support a duration of up to 2 years. Select the Listening Data Sources from the Two available optio
Deep Insights
Deciphering the Benchmark Campaign Performance ReportThe Benchmark Campaign Performance Report serves as your gateway to monitoring campaign Key Performance Indicators (KPIs) in comparison to your top competitors. To make the most of this report's capabilities, let's explore the array of actions ava
Brand insights
Brands can interact with their users privately by selecting the Private message option from the drop-down menu in the bottom left of the reply editor. This will allow brands to reply to a post privately without the other users on the thread seeing the conversation.To reply to a comment privately, si
Engagement
Reactivating Your Apple App Store AccountIf you're looking to reactivate your previously deactivated Apple App Store Account, the process is simple. Just follow these steps:Step 1: Navigating to Settings Start by accessing the main page of Sprinklr Social and proceed to the settings section.Step 2:
Youtube has several publishing options like Privacy, License, Tags, Category, Playlist, Position, etc. These options help brands to accumulate all the videos in one playlist, position their favorite videos, categorize the videos, add a relevant license, and control the privacy of their videos.
Publishing
Using the Snapchat Spotlight feature in Sprinklr Social helps you manage the social media content from a centralised platform. This streamlines workflows and allows for better coordination and collaboration among team members responsible for content creation and publishing across different channels.
Snapchat Spotlight
Snapchat
Using the Snapchat Story feature in Sprinklr Social helps you manage the social media content from a centralised platform. This streamlines workflows and allows for better coordination and collaboration among team members responsible for content creation and publishing across different channels. Ste
Snapchat Story
In the Calendar View's Visibility Settings, you can conveniently utilize various card properties to filter and view posts scheduled for specific accounts. These properties include: Status: Apply desired status filters, such as sent, failed, in approval, rejected, etc., to view posts according t
Editorial Calendar
Welcome to the latest and greatest from Sprinklr Social! 🚀We're thrilled to introduce a bunch of exciting features and improvements that will make your experience even more seamless and engaging. Let's take a closer look at what's in store for you.Let's take a look on the release items for this ite
release articles
