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Introduction : Adding Instagram and WhatsApp Business accounts to your platform can greatly enhance your online presence and help you connect with a broader audience. However, integrating these accounts with third-party applications can show errors due to specific security restrictions set by Meta,
Articles
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Getting Started
Social campaigns integrated into the Calendar offer comprehensive insights into posts, assets, associated entities, and campaign-related tasks. Additionally, seamless collaboration with team members through campaign messages is facilitated. Target Persona: Marketing Managers/Campaign Marketers: Acce
Editorial Calendar
Content guide is a feature integrated into the Publisher tool which the brands can use to view the best practices and limitations to follow for each social accounts while publishing the post. To use Content guide in Publisher Click on the + icon from the left pane of Sprinklr Social and choose the N
Content Guide
Omni-Channel Publisher
In a fast-paced digital landscape, efficiently managing incoming messages is paramount. To simplify this task, the Quick Actions feature offers a robust solution within the Sprinklr Social . By allowing you to swiftly apply predefined actions to messages, Quick Actions enhance productivity and strea
Social Governance
Sprinklr Social just got a major upgrade! 🥳 Upgrade your online presence with Sprinklr's latest release, including - Drag and Adjust Interaction for Carousel Posts on Publisher Quick Publisher Drag and Adjust Interaction for Carousel Posts on Publisher Now, you have the power to rearrange your medi
Release Notes
The Asset Details Pane or 3rd Pane is a powerful feature that provides a comprehensive view of details about the assets, allowing you to manage and organize your content efficiently. In this article, we will explore the various tabs within the pane and delve into their functionalities, offering a cl
Asset Manager
Add Default Campaign: Pre-fill Default Campaign while publishing. You can Toggle it On if you want to add a default campaign. Whenever you are planning to publish a post, the campaign will be added by default under Publishing Properties. When you are planning to publish a post for a specific account
Campaigns
Campaign Visibility in Calender provides visibility through multiple campaigns across days, months, weeks, and a number of days. You can use various customization features of the calendar and can schedule your posts for specific campaigns seamlessly. With this feature, you can plan and streamline yo
You can directly publish an Asset through Asset Manager quickly in 2 steps: Method 1 Select any asset from the Asset Manager under the Assets and then click the Publish icon from the top of the Asset. The publisher will open with the selected asset added in the Content box. Select account, add conte
Engaging with Google My Business Reviews: A Comprehensive Guide Unlock a multitude of actions, engagement strategies, and moderation techniques to streamline your review management process on your Google My Business account. Explore these intuitive features to effectively engage with reviews: For ea
Google My Business
You can create Tasks in messages in your Inbox. This can then be used for collaborating with other members of the team to streamline content production. Go to the Inbox from the left pane. Now, you can choose any message type from the left pane. Click on any of the messages and click on the 3 dots i
Task Management
Configuring Google My Business Social Settings This guide will walk you through the process of configuring your Google My Business Social Settings within Sprinklr Social. Follow these steps to set things up: Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proce
Unraveling the Discover Potential Areas of Crisis Report The Discover Potential Areas of Crisis Report empowers you to maintain vigilance over events and potential crises that may impact your brand. To maximise the capabilities of this report, let's delve into the range of actions available: Report
Brand insights
In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform. Note API Limitation - The functionality is not available for Sprinklr to build. View YouTube's Terms of Service here. Users can revoke Sprinklr's access to their data via the Google security sett
Publishing
Click on Create Insight Report to add a new Deep Insight Report Enter the Name of the report Enter the time range for which you want to fetch the conversations of your audience. We currently support a duration of up to 2 years. Select the Listening Data Sources from the Two available options of List
Deep Insights
Engagement
The list of LinkedIn Guidelines are listed below: Image content Image formats supported: JPG, GIF, and PNG Video content Video formats supported: MP4
When using the Publisher tool to publish a post, our brand has access to various Platform Options such as for Facebook, these options include Add Targeting, Add Gating, Publish as Dark post, Draft Post, and Branded Content. In the Calendar view, hovering over any post reveals additional Platform Opt
This report lets you Track customer care call drivers and other significant metrics. To fully comprehend the capabilities of this report, let's explore the range of actions available: Navigating to Digital Care insights Report: 1. Access the Insights module via the left-side navigation bar on your S
When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet allows you to choose who can reply to you. To Publish a Tweet to Twitter Go to the homepage and click the + icon on the left pan
