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Elevating Customer Support with Canned Responses in Sprinklr Social/Service In the realm of efficient customer support, timely assistance is the cornerstone of an improved customer experience. Enter Canned Responses—a powerful tool in Sprinklr Social/Service that exemplifies instant responsiveness a
Articles
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Canned Responses
Tags and Custom Fields are both essential functionalities within Sprinklr that contribute to effective data management, but they serve distinct purposes. Let's delve into their differences to understand how they work and when to use each one: Custom Fields: Types: Custom Fields include Post, Asset,
Tags
Sprinklr's Quick Search allows you to quickly search and analyze billions of conversations on social media and the web. With the help of Quick Search, you can get actionable insights into your brand. This guide will demonstrate how to access Quick Search, as well as build and modify Research Queries
Quick Search
Unlock Insights with Topics Dashboard Welcome to the realm of the Topics Dashboard – a dynamic tool designed to provide you with deep insights and powerful functionalities. By entering your keywords, hashtags, or queries, you gain access to a wealth of information across five integral sections, help
Topics
In the ever-evolving landscape of social media publishing, encountering a rejected post is not uncommon. However, we at Sprinklr believe that every rejection holds an opportunity for improvement and growth. In this article, we will explore the powerful feature of editing a rejected post, allowing yo
Outbound Posts
User fields are a set of custom fields that help you define the user information in a format of your choice. You can add various field types to add user information as and when you get them. For example, a single-line text field can be used to collect one-line details, or a date field can provide yo
Global Custom Fields
Sprinklr begins collecting Reporting data after you have added your social accounts to the platform, and will at most pull the last two months of historical data when an account is added. Custom scripts are required to fetch any additional lifetime posts. Note: Whenever you request a historical back
Reporting & Analytics
Configuring Yelp Service Settings This guide will walk you through the process of configuring your Yelp Service Settings within Sprinklr Social. Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service for unified customer care support, make sure that your Sprinklr
Yelp
Configuring Yelp Social Settings This article will guide you through the process of configuring your Yelp Social Settings within Sprinklr Social. Follow these straightforward steps: Step 1: Navigating to Settings Begin by accessing the main page of Sprinklr Social and proceed to the settings section
Custom Applications in Sprinklr is a functionality that enables you to configure and integrate your own applications right next to the Care Console. These applications reside exclusively within your workspace and can be customised according to your use cases. For example, you may want to fetch order
Custom Apps
How you can leverage Canned Responses and send relevant and quick responses to customers' queries or messages received in Inbox Module - saving agents valuable time and enhancing UX. The key to successful customer support is real-time assistance which is also the main attribute to improving customer
Unveiling the "Edit Option for Approvers" in Sprinklr Self-Serve—now, making quick adjustments during the approval process is as simple as a click. Empower your approvers to fine-tune content on the fly, ensuring your brand’s voice is always on point, without missing a beat. The approver has an opti
Self serve
Social Governance
Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform. Before You Begin Ensure that you have the Client ID and Client Secret Key of a supported Trustpilot account. To generate a Client ID and Client
Trustpilot
Sprinklr allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real time. While responding to the reviews, you can add Links, Canned Responses, Custom Links, and Content Placeholders to your response. Besides
Learn how to reply to the reviews from the platform itself. Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Care Lite platform itself. The reply to the app review would be posted on the native platform as well. Ticket Creation Rules Hover
Apple App Store
The Publisher Media Uploader is a powerful feature in Sprinklr's Publisher tool that enables you to enrich your posts with various media elements across different channels. Whether you're sharing content on social media platforms like Facebook, Instagram, X(Twitter), Linkedin, TikTok, Youtube, etc.,
Omni-Channel Publisher
In the Sprinklr Publisher tool, there may be situations where posts fail to be published on a specific account. To address this, Sprinklr implements an automatic rescheduling mechanism that makes multiple attempts to publish the post again. However, if the post continues to fail, it is marked as fai
Publishing to social channels often involves considering a variety of character count limitations. Sprinklr's Publisher takes the guesswork out of how many characters you have left in your message when publishing through Sprinklr. The Publisher will display the character limit of your message in the
In the dynamic world of social media management, ensuring a swift approval workflow for your posts is crucial. To facilitate this process, Sprinklr empowers you to send reminders to the designated approvers when posts get stuck at various stages of approval. Here's how you can effectively utilise th
Publishing Approvals in Sprinklr streamline the review and approval process for posts. By utilising Approval Workflows, posts go through a series of levels where they are carefully evaluated and approved before being published on social platforms. This feature ensures a structured and efficient proc
