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Learn how to add TikTok Ads account to Sprinklr Self-serve and respond to queries or comments fetched from TikTok Ads account.Adding a TikTok Ads account to Sprinklr Self-serve helps to fetch replies in the Sprinklr Self-serve platform. This helps agents resolve customer requests generated from the
TikTok Ads account
Additional Care Console Actions
Articles
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Account Management
If the scheduled posts through Sprinklr on your Facebook page are getting published but as a Dark Posts. (Dark Posts are the posts which are not visible on a brand's Facebook page timeline) then you can refer to the steps mentioned in this article to rectify this behaviour.This is a known issue from
Facebook
Configuring Google My Business Service SettingsThis guide will walk you through the process of configuring your Google My Business Service Settings within Sprinklr Social. Note : Ticket creation comes under Sprinklr Service and if you wish to use Sprinklr Service as well for customer care support, F
Google My Business
When the associated entity is deleted, the task is still shown in the Tasks tab and the entity row shows 'Deleted Message' or ‘Deleted Entity” highlighted in red. If you wish to delete the task, please go to the third pane by clicking on the Associated Entity and use the Delete Task action.When you
Task Management
A Twitter thread is a sequence of tweets linked together to form a single, continuous post. It allows you to add more context, updates, or expanded thoughts by connecting multiple tweets. In this way, a Twitter thread enables you to convey your story more comprehensively than just a single tweet. A
Publishing
Setting up a Deep Insights query can provide valuable insights into audience conversations and trends. However, there might be instances when your query doesn't yield the desired results. Here's a guide on what to do when your Deep Insights query fails:1. Review Your Query: Double-check the query
Deep Insights
When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet allows you to choose who can reply to you. To Publish a Tweet to TwitterGo to the homepage and click the + icon on the left pane
Welcome to the latest and greatest from Sprinklr Self-Serve! 🚀We're thrilled to introduce a bunch of exciting features and improvements that will make your experience even more seamless and engaging. Let's take a closer look at what's in store for you. Let's take a look on the release items for thi
Sprinklr social
Release Notes
Sprinklr offers an intelligent solution for publishing content to your Twitter account. With the help of the Publisher tool, you can optimise your Twitter presence by scheduling and publishing content, Dark Posts, and controlling engagement properties. The tool provides key publishing features to im
You can hide or unhide Twitter replies in Sprinklr. Just like the feature in the native Twitter experience, replies will be hidden from the main conversation. This would improve the quality of the public conversations feed and will help in achieving reply moderation on social media.Fo
Engagement
In the fast-paced world of social media publishing, managing in-approval posts efficiently is crucial to ensuring a smooth and effective workflow. We understand the importance of overseeing the progress of these posts and empowering you with the necessary tools to streamline the approval process. In
Outbound Posts
Gating helps brands narrow down the market to specific locations and languages. It enables brands to engage with the targeted audience in their native language. It helps to enhance customer leads enormously.To Add GatingClick Add Gating under Facebook Options. Click Create New icon and Add Gating wi
You can check out the details of the Task in the third pane. Click on any of the tasks in the All Tasks tab. You can check out Task actions such as the Edit icon, Copy link icon, and Delete icon.Edit icon: You can make the desired changes in the task by clicking on the Edit iconCopy link: You can co
Asset management can be a time-consuming and complex process, especially for organizations with large numbers of assets to keep track of. However, Asset Views can help to streamline your workflow and make it easier to manage your assets. In this article, we’ll take a closer look at what Asset Views
Asset Manager
You can directly publish an Asset through Asset Manager quickly in 2 steps:Method 1Select any asset from the Asset Manager under the Assets and then click the Publish icon from the top of the Asset.The publisher will open with the selected asset added in the Content box. Select account, add content,
Welcome to the latest and greatest from Sprinklr Self-Serve! 🚀We're thrilled to introduce a bunch of exciting features and improvements that will make your experience even more seamless and engaging. Let's take a closer look at what's in store for you.Let's take a look on the release items for this
Within the Asset Manager, you have the capability to modify and enhance the appearance of photos using the tools and features available in the Image Editor.Steps to edit Asset Image in Image Editor:Hover over the asset to view Asset Actions. Click on ellipsis (More) and select Edit Image option.On I
In the dynamic realm of social media management, flexibility and efficiency are paramount. At times, posts may miss their scheduled time for approval due to various factors. However, fear not, as you have the option to approve a post even after its scheduled time has passed. To initiate
In this article, you will find the capabilities and limitations of Google Playstore within the Sprinklr Social Platform. Note API Limitation - Not supported in Sprinklr because the channel doesn't allow so via their API. Restricted - Allowed by channel for specific use cases, industries, c
Google Playstore
We understand the need for user control, which extends to the option of account deletion. Here's a brief guide on how to navigate this process:1. Access Profile Settings:Initiate the process by accessing your profile settings. You can easily locate this within the settings section under Global Gover
Profile Management
