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Collect important customer information using Chat Bot Custom Form

Collect important customer information via Chat Bot Custom Form and eliminate the need to ask customers for the details manually.Customer data is critical for businesses; from tracking customers' purchase histories to monitoring their social media activity, an enormous quantity of data is generated

use custom form in chat bot

chat bot custom forms

how to create a custom form

chat bot

+1

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Actions within the Supervisor Console

Supervisors can perform various tasks or functionalities to facilitate efficient supervision, management, and decision-making within an organization. You can customize the Supervisor Console dashboard with a set of different actions: Filter Refresh Calendar Manage Column Opt

supervisor console

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Home page of Supervisor Console

The home page is the landing screen that is visible to the supervisors after they log in and consists of widgets that give an overview of team evaluation metrics and their availability status/state.The Supervisor’s home page is a unified place where you can have a bird’s eye view of the agent's perf

supervisor console

13th May Release

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Service Self-Serve

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Using Canned Responses in Care Console

How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step

Care Console

Canned Responses

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