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Articles

(74)
SA
Understanding After Call Work

Understand what After-Call Work is, its types, and how to create a new After-Call Work on Sprinklr to recall the customer conversation by referring to notes, forms, and reports smoothly.The list of tasks performed by the agent right after the interaction with a customer is After Call Work (ACW). Th

Types of After Call Work

Edit an Existing After Call Work

Delete an Existing After Call Work

Clone an Existing After Call Work

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Articles

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Voice

SA
Outbound Voice Calling

How you can leverage outbound calling to have conversations with your target audience and to discover insights that you may not have considered otherwise.You can now make outbound voice calls to new customers via the Sprinklr Home page and gather target audience insights about the product to improve

outbound voice calling

Articles

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Voice

SA
Adding SMS account to Sprinklr Advanced

How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important ticke

SMS account

Sprinklr Advanced

Care Console

Articles

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Support Platforms

SA
Slack Bi-directional sync on Sprinklr Advanced

Understand how you can add private notes on Slack and Sprinklr tickets by installing the Slack Channel on Sprinklr.Enabling Bi-directional sync after adding the Slack channel will allow you to add private notes from the slack thread. All the replies to the Slack thread or the notifications that are

slack

slack bi-directional

Additional Care Console Actions

Articles

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Support Platforms

SA
Adding Apple App Store Review on Sprinklr Advanced

Learn how to add Apple App Store Review on Sprinklr and reply to the reviews from the platform itself.Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr platform itself. The reply to the app review would be posted on the native plat

Apple Store Review

Sprinklr Advanced

Articles

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Support Platforms

SA
Add a Trustpilot account to Sprinklr Advanced

How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo

Sprinklr Advanced

Care Console

Trsutpilot account

Articles

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Support Platforms

SA
Add Facebook and Instagram account to Sprinklr Advanced

Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou

Add Facebook account

Sprinklr Advanced

Add an Instagram Account

Additional Care Console Actions

Articles

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Support Platforms

SA
Unanswered Replies

With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view.To view unanswered replies in Card and Table ViewGo to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unreplie

Sprinklr Advanced

Unanswered Replies

Articles

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Support Platforms

SA
Custom Apps in Sprinklr Advanced

With Sprinklr Service, you can create your own Custom Apps and integrate them to customize your Sprinklr Service Workspace.What are Custom Apps?Custom Applications in Sprinklr Service is a functionality that enables you to configure and integrate your own applications right next to the Care Console.

Sprinklr Advabced

Custom Apps

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Care Operations

SA
Download Ticket Transcript in Sprinklr Advanced

Learn how to download transcripts in a single ticket on Sprinklr Service.You can now download a single ticket as a transcript on the Sprinklr Service by clicking the Download Transcript icon in the conversation pane.To download the ticket transcriptGo to the Ticket section of Sprinklr Service and ch

Single Ticket Transcript

Download transcript

Additional Care Console Actions

Articles

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Care Operations

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