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Articles

(74)
SA
Adding SMS Chatbots to Sprinklr Advanced

How you can add SMS Chatbots to Sprinklr Advanced and provide a seamless customer experience.Adding an SMS number and Chatbot in the Sprinklr Advanced platform enables customers to have a complete conversation with the bot and solve their FAQs. This saves agents time and helps them focus on other im

SMS Chatbot

Additional Care Console Actions

Articles

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Service Self-Serve

SS
Auto-Hide Comment Feature in Service Automation

Now, it is seamless than ever to automatically hide any comments on applications such as Facebook, X and Instagram using Automation on Sprinklr Service Self-ServeYou can automatically hide specific comments on their social media posts based on predefined criteria, such as containing profanity, spam,

Service Automation

Articles

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Workflow Automation

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Google Play Store to view and manage customer reviews

How you can convert Google Play Store reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To c

Convert Reviews into Tickets

Client ID

Client secret

Get the Client Keys from the Console

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Articles

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Support Platforms

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WhatsApp HSM Templates in Sprinklr Self-serve

How brands can leverage creative WhatsApp HSM templates on Sprinklr Self-serve and share them with customers as notifications to deliver important, timely messages during your customer’s path to purchase.A template message (also known as a Highly Structured Message or HSM) is a special message type

HSM

WhatsApp Business Account

Articles

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Messaging

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Using Twitter to provide faster resolution to customer requests

Learn how adding a Twitter account to Sprinklr enable agents to handle all customer queries smoothly from a unified platform.Adding Twitter accounts to Sprinklr Self-serve lets you manage all the upcoming customer queries and provide a timely resolution to those queries. This will help you automatic

Twitter

Add a Twitter Account

Articles

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Support Platforms

SA
Manage and respond to your customers' business reviews on Google My Business page

Interact with customers through their reviews and questions on your Google business page and address their problems upfront via Care Console.You can add your Google business page in Sprinklr Self-serve and manage your online business presence across Google.Adding your Google My Business to Modern Sp

Google Business Reviews

Google

Reviews

Social Channels

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Articles

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Messaging

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Add a Facebook account to Sprinklr Self-serve to manage customer queries on your brand’s page

Respond to all your Facebook customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Adding Facebook company pages to Sprinklr Self-serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Self

Deactivate Facebook Page

Edit the Existing Facebook Page

Add a Facebook Account and Page

add a Facebook account

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Articles

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Support Platforms

SA
Adding Yelp Location account to Sprinklr Self-serve

How you can integrate a Yelp account into the Sprinklr Self-serve platform and engage with customers' review in real-time.Sprinklr Self-serve allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. W

Convert Yelp Reviews into Tickets

Yelp Location Account

Yelp Location

Receive and Manage Yelp Tickets

Articles

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Support Platforms

SA
Using Instagram account to convert engageable/non-engageable messages into tickets

Learn how adding an Instagram account to Sprinklr helps you convert engageable or manually filtered messages into tickets and provide faster resolution to customer queries.Adding Instagram accounts to the care solution lets you manage and provide a complete resolution to all your customer queries. T

Add an Instagram Account

Instagram

Configure Ticket Creation Rules

Articles

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Support Platforms

SA
Using Quick Actions to remove redundancies in workflows

How Quick Actions can help brands improve their work efficiency by reducing multiple repetitive actions to a single click.Quick Actions are a combination of frequently performed actions on tickets. They help you and your agents bring down multiple repetitive actions to a single click, thereby saving

Clone a Quick Action

Quick Actions

Change Quick Action Status

Create a Quick Action

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Articles

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Agent Productivity

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