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Service Self-Serve

Manage basics of your support to yield the maximum outcome

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(74)
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Add a Facebook account to Sprinklr Self-serve to manage customer queries on your brand’s page

Respond to all your Facebook customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Adding Facebook company pages to Sprinklr Self-serve lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr Self

Deactivate Facebook Page

Edit the Existing Facebook Page

Add a Facebook Account and Page

add a Facebook account

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Support Platforms

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Adding Yelp Location account to Sprinklr Self-serve

How you can integrate a Yelp account into the Sprinklr Self-serve platform and engage with customers' review in real-time.Sprinklr Self-serve allows you to add your Yelp account to bring full-text reviews in real-time to engage with. This enables you to monitor and respond to reviews in real-time. W

Convert Yelp Reviews into Tickets

Yelp Location Account

Yelp Location

Receive and Manage Yelp Tickets

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Support Platforms

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Adding SMS account to Sprinklr

How you can add an SMS account to Sprinklr and enable customers to have seamless interaction with the Bot.Adding an SMS account to Sprinklr will enable customers to have a complete conversation with the bot and solve their FAQs. This will save agents time and help them focus on other important ticke

SMS account

Sprinklr Self-Serve

Care Console

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Support Platforms

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Adding Apple App Store Review on Sprinklr

Learn how to add Apple App Store Review on Sprinklr and reply to the reviews from the platform itself.Every review posted on your App Store account would create a ticket, and you can reply to the ticket from the Sprinklr platform itself. The reply to the app review would be posted on the native plat

Apple Store Review

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Support Platforms

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Add a Trustpilot account to Sprinklr

How you can convert Trustpilot reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Trustpilot as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To add a Trustpilo

Care Console

Trsutpilot account

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Support Platforms

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Add Facebook and Instagram account to Sprinklr

Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou

Add Facebook account

Sprinklr Self-Serve

Add an Instagram Account

Additional Care Console Actions

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Support Platforms

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Unanswered Replies

With Sprinklr Service, you can now track the number of unanswered responses in the Tickets section of table and card view.To view unanswered replies in Card and Table ViewGo to the Ticket section from left pane of Sprinklr. Click on the 3 dots icon in the top right corner and Toggle On Show unreplie

Unanswered Replies

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Support Platforms

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Adding Telegram Bots to Sprinklr Self-Serve

Learn how adding a Telegram account into Sprinklr helps you convert engageable or manually filtered messages into tickets and provide faster resolution to customer queries.Adding a Telegram Bot account to Sprinklr Self-Serve enables you to manage and resolve all customer queries ingested through the

Telegram account

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Messaging

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Using Apple Messages for Business to improve agent's average handle time

Learn how adding Apple Messages for Business into Sprinklr assists agents to resolve customer queries faster from a single platform.Adding Apple Messages for Business within Sprinklr will enable you to connect with customers directly from within Messages. By integrating Sprinklr Self-Serve with Appl

Apple Business Chat Account

Add Apple Business Chat

Configure Ticket Creation Rules

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Messaging

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Using Live Chat to connect with customers instantly

Learn how Sprinklr Live Chat can give your customers a way to reach you at the exact moment when they have questions or problems they can't solve.Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows

Live Chat

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Messaging

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