Service Self-Serve

Service Self-Serve

Manage basics of your support to yield the maximum outcome

Articles

(74)
SA
Understanding Interactive Voice Response (IVR)

How IVR can help Contact Centers to route customers to the right agents who have the relevant skillset, improving CSAT and faster resolution speed.An Interactive Voice Response (IVR) is an automated routing system that helps connect contacts to the right agent faster by giving them options to choose

Articles