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(74)
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Understanding ChatBot Intents

Understand what is Chatbot Intents and how they can play a pivotal role in understanding the customer issue.Intents are questions or statements a customer conveys while interacting with the Chat Bot. For example, a customer on an e-commerce website specialising in jackets might type in “Do you have

Chat Bots

Use Intents in the Bot Workflow

Intents

ChatBot Intents

+3

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Service Self-Serve

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Understanding ChatBots

How you can leverage Chat Bots to handle complex customer queries on social channels and Live Chat widgets, enhancing customer engagement, self-serve capability, and reducing wait time.Chat Bots are tools developed to ingest customer queries and provide possible resolutions using Automations and AI

Benefits of ChatBots

ChatBot Version History

Edit ChatBot Responses

ChatBots

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Service Self-Serve

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Guided Workflows in Service Advanced

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.Guided Workflows provide agents with relevant questions to ask customers, take inputs from them and navigat

Sprinklr Service

Guided path

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Service Self-Serve

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Adding Slack Chatbots to Sprinklr Advanced

How you can add Slack Chatbots to Sprinklr Advanced and reduce average response time.Adding a Slack channel and a chatbot on the Sprinklr Advanced Platform will help your queries be answered instantly without unnecessary to and fro. This enables agents to focus on other important tasks. The customer

slack chatbot

Sprinklr Advanced

Care Console

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Collect important customer information using Chat Bot Custom Form

Collect important customer information via Chat Bot Custom Form and eliminate the need to ask customers for the details manually.Customer data is critical for businesses; from tracking customers' purchase histories to monitoring their social media activity, an enormous quantity of data is generated

use custom form in chat bot

chat bot custom forms

how to create a custom form

chat bot

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Service Self-Serve

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Actions within the Supervisor Console

Supervisors can perform various tasks or functionalities to facilitate efficient supervision, management, and decision-making within an organization. You can customize the Supervisor Console dashboard with a set of different actions: Filter Refresh Calendar Manage Column Opt

supervisor console

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Service Self-Serve

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Home page of Supervisor Console

The home page is the landing screen that is visible to the supervisors after they log in and consists of widgets that give an overview of team evaluation metrics and their availability status/state.The Supervisor’s home page is a unified place where you can have a bird’s eye view of the agent's perf

supervisor console

13th May Release

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Service Self-Serve

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Using Live Chat to connect with customers instantly

Learn how Sprinklr Live Chat can give your customers a way to reach you at the exact moment when they have questions or problems they can't solve.Sprinklr Live Chat, a customer service capability, helps brands provide immediate support to visitors on their website and mobile applications. It allows

Care Lite Console

Live Chat

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Messaging

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Using Canned Responses in Care Console

How you can leverage Canned Responses and send relevant and quick responses to customers' queries - saving agents valuable time and enhancing UX.The key to successful customer support is real-time assistance which is also the main attribute to improving customer experience. Canned Response is a step

Care Console

Canned Responses

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Knowledge Base

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Using Apple Messages for Business to improve agent's average handle time

Learn how adding Apple Messages for Business into Sprinklr assists agents to resolve customer queries faster from a single platform.Adding Apple Messages for Business within Sprinklr will enable you to connect with customers directly from within Messages. By integrating Care Lite with Apple Messages

Apple Business Chat Account

Add Apple Business Chat

Configure Ticket Creation Rules

Articles

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Messaging

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