Skip to main content
Sprinklr Self-Serve Help Center
Service Self-Serve

Service Self-Serve

Manage basics of your support to yield the maximum outcome

Articles

(74)
SA
Creating and using Canned Responses to reduce average response time

How to use Canned Responses in Agent Console and Care Console to deliver on-brand, quick answers to routine customer questions.Canned responses are templatized replies to frequently asked common questions. Agents can use them to reply quickly with a single click, thereby saving time to focus on comp

Create Canned Response

Canned Response

Articles

 • 

Agent Productivity

SA
Understanding Tags

Understand what are Tags and how it enables agents to identify tickets seamlessly and resolve them quickly.Tags help you group different entities like tickets, contacts, companies, knowledge articles into categories based on similar criteria for easier management and reporting.Use caseTags plays a c

Create Tags

Rename a Tag

Tags

Articles

 • 

Agent Productivity

SA
Creating Views to see specific Tickets in Ticket Stream

Based on your requirements, create ticket views and use them in Sprinklr Service Ticket Stream and handle tickets more efficiently.A view is a collection of tickets in your ticket stream that match certain conditions. You can use the views feature to see tickets with specific properties in the Sprin

Edit/Delete Existing Views

Views

Create Views

Articles

 • 

Agent Productivity

SA
Understanding Skills

Skills are attributes of an agent that determine their ability to work and resolve tickets that demand certain proficiency, like speaking the language English. This helps you assign tickets to agents with matching skills. An Agent can have multiple distinct skills, for example, an agent could be a p

How does Skills work?

Skills

Create Skill

Articles

 • 

Agent Productivity

SA
Use Care Console to interact with customers effectively

How to interact, manage, and provide on-point solutions to every customer query via a single, easy-to-use platform.Sprinklr’s Omnichannel Care Console provides a platform where agents can interact with customers irrespective of their contact mode, be it any social channel, Live Chat, phone, or email

Care Console

Mark Contact as Spam

Mark as Spam

Additional Care Console Actions

+1

Articles

 • 

Agent Productivity

SA
Managing columns in Table View on Sprinklr Service

Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit

Sprinklr Advanced

Manage columns

Care Console

Articles

 • 

Agent Productivity

SA
Understanding Company Fields

Learn company fields, how to create company fields, and their types.Company fields are a set of custom fields that help you capture the right company information in a format of your choice. You can add various field types to add company information as and when you get them.For example, a text field

Create Company Fields

Company Fields

Articles

 • 

Care Contacts

SA
Understanding Contact Fields

Learn contact fields, how to add them, and their types.Contact fields are a set of custom fields that help you capture the right contact information in a format of your choice. You can add various field types to add customer information as and when you get them.For example, a text field can be used

Create Contact Fields

Contact Fields

Articles

 • 

Care Contacts

SA
Understanding Company

Learn what is a company, how to create it, and navigate to the company details view, and its widget description.A Company refers to an organization that is associated with contacts with whom you have interacted in the past or want to reach out in the future. They help you manage and track the open t

company

Articles

 • 

Care Contacts

SA
Understanding Contacts

Learn contacts, the process to create a contact, navigate to the contact details view, and various contact widget descriptions.Contacts are customers you have interacted with in the past or those you want to interact with in the future. They help you manage and keep track of the contacts reaching ou

Contacts

Create a Contact

Articles

 • 

Care Contacts

Privacy Policy