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Service Self-Serve

Manage basics of your support to yield the maximum outcome

Articles

(74)
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WhatsApp Business Account

Learn how to add a WhatsApp Business account to Sprinklr and provide faster resolutions to the customers from a unified platform.WhatsApp is a key mode of channel for consumers to connect with live agents across the world. People use it for personal messaging or for business purposes. For your busin

Benefits of Adding WhatsApp as a Support Channel

Add a WhatsApp Business Account

Configure WhatsApp Business Ticket Creation Rules

WhatsApp Business Account

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Messaging

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Manage and respond to your customers' business reviews on Google My Business page

Interact with customers through their reviews and questions on your Google business page and address their problems upfront via Care Console.You can add your Google business page in Sprinklr Self-serve and manage your online business presence across Google.Adding your Google My Business to Modern Sp

Google Business Reviews

Google

Reviews

Social Channels

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Messaging

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Video Call on Live Chat

How a video call feature on Live chat enables customers and agents to connect with each other in real-time and guides the former to resolve their queries instantly.Sprinklr Self-Serve enables customers to make video calls to agents on Live Chat to get their queries resolved on the video camera. The

Video call

Live Chat

Video Call on Live Chat

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Messaging

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Configure Gmail email forwarding to manage bulk incoming emails

How brands can leverage Gmail email forwarding to redirect multiple email addresses to your main email account - saving time by setting up a single point of contact for your clients.Email forwarding lets you create an extra email address (“email alias”) to receive emails. It helps you route a direct

Gmail

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Email

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Use DKIM records to verify Email domains

Learn how to use and verify your DKIM records on Sprinklr.Domain verification ensures that customers have a clear and direct source of contact regarding their domains. In addition, Sprinklr helps your organisation become DMARC compliant, which means an authentication guarantee is made possible by ou

DKIM

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Email

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Configure Forwarding for Domain Providers apart from Gmail and Microsoft

While creating your account within Sprinklr, you will be provided with an email address similar to this - (name)@Domainname.sprinklr.com. Once you get this email, you can share it with your customers and ask them to send their issues to this address. Emails sent to this address automatically become

Gmail

Configure Microsoft 365 Email Forwarding

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Email

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Outbound Voice Calling

How you can leverage outbound calling to have conversations with your target audience and to discover insights that you may not have considered otherwise.You can now make outbound voice calls to new customers via the Sprinklr Home page and gather target audience insights about the product to improve

outbound voice calling

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Voice

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Managing columns in Table View on Sprinklr Service

Understand how to manage columns and switch the Ticket section to Table View on Sprinklr Service.Managing the ticket columns enables you to view the specific columns you want to view to analyze the ticket creation requirements, prioritize the relevant tickets or know the status of the ticket.To swit

Manage columns

Care Console

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Agent Productivity

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Configure rules to automate different tasks using Automations

Reduce complexities and increase efficiency by executing multiple actions on your tickets with certain predefined conditions using Sprinklr Automations.Automation is a set of rules triggered by certain predefined conditions to automate manual tasks for you and your team. It helps you simplify comple

Automations

Add a Facebook Account and Page

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Workflow Automation

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Salesforce integration in Sprinklr

How you can integrate Salesforce into Sprinklr and have a full context of who you are interacting with by viewing in-depth Salesforce data alongside Sprinklr conversations.Sprinklr provides the functionality to add your Salesforce account to the platform and link Salesforce details to a Sprinklr tic

Salesforce Integeration

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Workflow Automation

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