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Articles

(74)
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Automation based on review ratings on Sprinklr

Understand how to automate actions based on ratings received from review websites on Sprinklr.You can automate actions based on review ratings from platforms like TrustPilot, Yelp, Google My Business, etc., and configure automation flows accordingly.To add automation on SprinklrLog into Sprinklr. Cl

Automations

Care Console

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Workflow Automation

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Trigger Webhooks from Sprinklr

Learn how you can trigger Webhooks from the Sprinklr platform.A Webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information data. It also delivers data to other applications such that you get the data immediately.Adding Webhooks

Webhooks

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Care Operations

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Ticket Management Workflow in Sprinklr Service Self Serve 

These all are sequential steps once a ticket is created within the platform  Ticket Creation and Initial Status:  Ticket Creation: A ticket is created when a message (comment, mention, direct message, or email) is received on the Sprinklr Self-Serve platform.  Initial Status

Articles

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Care Operations

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Understanding Company

Learn what is a company, how to create it, and navigate to the company details view, and its widget description.A Company refers to an organization that is associated with contacts with whom you have interacted in the past or want to reach out in the future. They help you manage and track the open t

company

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Care Contacts

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Understanding Contacts

Learn contacts, the process to create a contact, navigate to the contact details view, and various contact widget descriptions.Contacts are customers you have interacted with in the past or those you want to interact with in the future. They help you manage and keep track of the contacts reaching ou

Contacts

Create a Contact

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Care Contacts

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Guided Workflows in Service

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.Guided Workflows provide agents with relevant questions to ask customers, take inputs from them and navigat

Sprinklr Service

Guided path

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Service Self-Serve

SA
Adding SMS Chatbots to Sprinklr Advanced

How you can add SMS Chatbots to Sprinklr Advanced and provide a seamless customer experience.Adding an SMS number and Chatbot in the Sprinklr Advanced platform enables customers to have a complete conversation with the bot and solve their FAQs. This saves agents time and helps them focus on other im

SMS Chatbot

Additional Care Console Actions

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Service Self-Serve

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Auto-Hide Comment Feature in Service Automation

Now, it is seamless than ever to automatically hide any comments on applications such as Facebook, X and Instagram using Automation on Sprinklr Service Self-ServeYou can automatically hide specific comments on their social media posts based on predefined criteria, such as containing profanity, spam,

Service Automation

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Workflow Automation

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Google Play Store to view and manage customer reviews

How you can convert Google Play Store reviews, sent directly by the customers, into tickets and manage them from a single platform.Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.To c

Convert Reviews into Tickets

Client ID

Client secret

Get the Client Keys from the Console

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Support Platforms

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WhatsApp HSM Templates in Sprinklr Self-serve

How brands can leverage creative WhatsApp HSM templates on Sprinklr Self-serve and share them with customers as notifications to deliver important, timely messages during your customer’s path to purchase.A template message (also known as a Highly Structured Message or HSM) is a special message type

HSM

WhatsApp Business Account

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Messaging

Privacy Policy