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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Twitter Content Guide and Recommendations

TextMaximum character limit of a tweet is 140 charactersMinimum resolution of 150x150 (lower resolutions will be scaled up to the minimum)Image contentThe file size should not exceed 5 MB and the Image must have a width: a height-aspect ratio of either 5:2 or 1.91:1Minimum resolution of 800x320 (low

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Publishing

SA
Facebook Account Deactivation Due Two Factor Authentication

Sprinklr has detected that multiple accounts have been impacted by the requirement to set up two-factor authentication (2FA) for admins of Facebook accounts. If you have been notified that your account has been deactivated within Sprinklr, please follow these steps to set up 2FA and re-add the accou

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Account Management

SA
Add Facebook Ads account to Sprinklr

To Add a Facebook Ads Account to SprinklrGo to the the Home page. Click the Settings icon on the left pane and click the Facebook account under Sprinklr Social.Now, click the + icon and select Add Facebook Ads Account from the top right cornerLog in to your Facebook Ads account, by entering your use

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Account Management

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Facebook Message Actions in Inbox

There are several Facebook message actions in the Inbox on the left pane. Let's deep dive into each of the message types:Comments: Some of the Facebook Comment actions are listed down:Like: You can like the comment if you want to.Hide: You can hide the comment for any reason.Delete: You have the op

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Engagement

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Facebook policy on replying without Conversation Control

If you don't have conversation control, you may see a text warning on the message. However, you can still reply to the conversation by using the Human Agent tag permission. This will allow you to interject the conversation and take control of the thread.One common use case for this is when a user is

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Engagement

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Respond to Facebook Comments as Private Messages

Brands can interact with their users privately by selecting the Private message option from the drop-down menu in the bottom left of the reply editor. This will allow brands to reply to a post privately without the other users on the thread seeing the conversation.To reply to a comment privately, si

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Engagement

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Add Gating to Facebook Post

Gating helps brands narrow down the market to specific locations and languages. It enables brands to engage with the targeted audience in their native language. It helps to enhance customer leads enormously.To Add GatingClick Add Gating under Facebook Options. Click Create New icon and Add Gating wi

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Publishing

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Add Targeting to Facebook Post

Adding targeting to Facebook posts helps brands to narrow down the target audience and help fetch them valuable leads and engage sales widely. It plays a key role in helping brands promote their products to the right audience at the right time.Click Add Targeting under Facebook Options. Click Create

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Publishing

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Create and Publish a Facebook Post

Create and publish posts to one or more Facebook accounts using Publisher. With Publisher, you can create and publish content, including URLs, photos, and videos. You can also use a variety of publishing options, such as targeting, gating, location, draft post, and dark post. Please follow the detai

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Publishing

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Setting up a Deep Insights Query

Click on Create Insight Report to add a new Deep Insight Report Enter the Name of the report Enter the time range for which you want to fetch the conversations of your audience. We currently support a duration of up to 2 years. Select the Listening Data Sources from the Two available optio

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Deep Insights

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