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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Days, Week, Month & Schedule View in Calendar

The Campaign Visibility in the Calendar offers a comprehensive view of multiple campaigns across days, weeks, months, and custom number of days. Leveraging various customization options, you can seamlessly schedule your posts for specific campaigns. This powerful feature enables efficient campaign p

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Editorial Calendar

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Social Campaigns in Calendar

Social campaigns integrated into the Calendar offer comprehensive insights into posts, assets, associated entities, and campaign-related tasks. Additionally, seamless collaboration with team members through campaign messages is facilitated.  Target Persona:Marketing Managers/Campaign Marketers:

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Editorial Calendar

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Social Events in Calendar

A social event calendar plays a vital role in promoting our organization's activities and enhancing our brand's visibility. As we create and host more events, our brand presence grows stronger. By incorporating an events calendar on our website, we can leverage its potential to boost website perform

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Editorial Calendar

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Calendar: Best Time to Post Suggestions

In the Day/Week/Month/ (2-6) day view, the platform displays the optimal time for publishing a post. This information includes the Account name and the recommended posting time. To view this best time to post, you can use the Toggle On function. Additionally, by clicking on the Customize icon, you c

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Editorial Calendar

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Post Card Properties in Calendar

In the Calendar View's Visibility Settings, you can conveniently utilize various card properties to filter and view posts scheduled for specific accounts. These properties include: Status: Apply desired status filters, such as sent, failed, in approval, rejected, etc., to view posts according t

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Editorial Calendar

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Post Properties and Custom Fields

There is another section under the Overview tab that is Properties of the Published Posts in the third pane.  Click on any of the Published Posts and the third pane will appear. It consists of default post properties such as Status, Campaign, Content Category, Created Time, etc. and other

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Editorial Calendar

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View Published Post's Engagement in Post Conversation

To gain valuable insights into post engagement, you can explore the Conversation tab in the third pane, which displays interactions that have taken place on a specific post. These interactions may include likes, likes from multiple accounts, comments, and more.   Comment: Engage with

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Editorial Calendar

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View Published Post Insights

Unlock a deeper understanding of your post's performance by delving into the Insights section located within the Overview tab in the third pane.   Follow these steps to access the Insights:  Navigate to the Published Post: On the right side of the interface, locate the "Outb

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Editorial Calendar

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Track Post Activity in Calendar

Activity in the Calendar helps you view the actions performed in the post in the past such as Status changed, Dark posts modified, Tags changed, new posts created, etc. You can view the activity of the post in the Activity tab in the third pane.          

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Editorial Calendar

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Tasks on Posts

Tasks on Posts help you stay on track with the team and the organizational goals and complete tasks on time. It enables you to identify the priority of the tasks and plan things in advance.You can either follow the tasks assigned to you by checking the Task tab in the third pane or create a task for

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Editorial Calendar

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