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Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
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Publish on Twitter

Sprinklr offers an intelligent solution for publishing content to your Twitter account. With the help of the Publisher tool, you can optimise your Twitter presence by scheduling and publishing content, Dark Posts, and controlling engagement properties. The tool provides key publishing features to im

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Publishing

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Publish Facebook Dark Post

A Dark Post is a term used to describe a targeted ad that doesn't appear on the brand’s timeline or in the feeds of the brand’s followers, unlike posts that are boosted and organic. Dark posts instead appear on the feeds of audiences that are being targeted and are usually labeled as sponsored conte

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Publishing

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Facebook: Understanding Page Likes, Likes, and Sent Posts

Facebook page likes, likes, and sent posts are all important metrics that can help you understand how your page is performing and how to improve it.What is a page like?A page like is when someone clicks the "Like" button on your page. This means that they are showing their support for your page and

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Facebook Analytics

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Facebook Reporting Glossary

Sprinklr Reporting is one of the industry's most comprehensive and flexible Social Analytics platforms. Reporting Insights stores and visualizes data for all major social networks and provides advanced operational and customer service reporting.The Reporting Glossary is intended to provide an unders

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Facebook Analytics

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What Should I Do When My Deep Insights Query Fails?

Setting up a Deep Insights query can provide valuable insights into audience conversations and trends. However, there might be instances when your query doesn't yield the desired results. Here's a guide on what to do when your Deep Insights query fails:1. Review Your Query: Double-check the query

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Deep Insights

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Competitors Performance Report Dashboard Actions

Empower Your Analysis with Competitors Performance Report Dashboard ActionsWhen it comes to refining your strategic insights using the Competitors Performance Report, the array of available dashboard actions ensures that your experience is optimized for efficiency and effectiveness. Dive into the we

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Brand insights

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What are themes?

A Theme is a set of keywords and filters that can be used to sort Listening Insights data across a pre-built area of focus. Consider Themes like a sub-topic or a lens that can be associated to slice and dice your topics around different aspects and attributes. Also, the Theme Editor UI has preview s

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Topics

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Supported Channels on Quick Search and Limitations?

Supported Channels on Quick Search:Quick Search is tailored to offer insights from four prominent social platforms:1. Twitter: Swiftly captures discussions from Twitter.2. Reddit: Monitors discussions on the Reddit platform.3. Quora: Gathers insights from questions and answers on Quora.4. News: Aggr

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Quick Search

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Twitter Message Actions in Inbox

There are 4 types of messages in Inbox. Let's explain each of the Twitter message actions.   Post: Any new post created by the brand along with the image or video.  Twitter message actions on Post Like:  You can like comment on the Twitter post. Reply: You can repl

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Engagement

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Engagement for Twitter

CXM Lite has 4 types of Inbox messages for a Twitter channel where brands can engage with customers. These are Comment, Post, Direct Message, and Mention messages. The brands and the users can share their reactions based on these message types.    Navigate to Instagram Platform messag

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Engagement

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