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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
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Youtube Social Settings

Once your Youtube account has been added to Sprinklr, you need to Toggle On to enable users to reply to inbound messages in Inbox from this account. If disabled, this account will not be available for users to reply to fan messages. Additionally, it allows users to publish outbound posts from this a

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Account Management

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Youtube Publishing Capabilities & Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.NoteAPI Limitation - The functionality is not available for Sprinklr to build. View YouTube's Terms of Service here.Users can revoke Sprinklr's access to their data via the Google s

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Publishing

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TikTok Publishing options

There are several TikTok Publishing options that a brand can utilize by disabling comments, stitching, and duets features on the TikTok Videos.Disable Comments: You can Toggle On if you want to disable the comments feature on the TikTok video. It will not allow any user to comment on the TikTok vide

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Publishing

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Building a Topic Query

Click on Add New Topic to create a new Topic Enter the Name of the Topic and Sources from which you want to listen. You can choose from different sources like selective Facebook and Instagram pages, Twitter, Reddit, Quora, and News sites Setup your Query by entering the keywords and using the “

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Topics

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What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

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Listening Source Coverage

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Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive data vi

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Listening Source Coverage

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Respond to messages in Inbox

Let's see how you can reply to messages in your Inbox :Select any message type from the left message stream you want to reply to. The reply box will appear on the right. Type in your reply to the message in the reply box and click Send and the message will be sent across.You can reply to the message

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Inbox

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Message Actions in Inbox

Let's check out different message actions on different message types in the left message stream. Message actions help brands to take relevant actions to messages from the Inbox instantly and save time to focus on other important tasks.Select any message from the left message stream.There are differe

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Inbox

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Contact Profiles in Inbox

Contact profiles in Inbox help brands to gather comprehensive details about the contact and preserve the contact details in CRM. They are customers you have interacted with in the past or those you want to interact with in the future. They help you manage and keep track of the contacts reaching out

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Inbox

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Message History of a Contact

Revisit the conversation by the contact with other team members in the recent past to get the context of conversation across platforms.Select the message from the left message stream and the message details will pop up on the right. Move to the Profile History tab in the third pane and you will see

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Inbox

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