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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Message History of a Contact

Revisit the conversation by the contact with other team members in the recent past to get the context of conversation across platforms.Select the message from the left message stream and the message details will pop up on the right. Move to the Profile History tab in the third pane and you will see

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Inbox

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Create Tasks on Messages

Assign specific actions or instructions to users on messgaes, allowing teams to collaborate and manage engagementTo add task on a message, select any message from the left stream and the message details will appear on the right. Move to the Overview tab and you will see the Message Tasks section. Cl

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Inbox

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Facebook external mentions

You can tag or mention any Facebook page or profile from the reply editor for Facebook message posts, comments, or replies.To tag or mention a Facebook page or profile from the reply editor, you can select any message type other than a private message. For example, a brand might choose a reply messa

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Engagement

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Publish a Facebook Carousel Post

Sprinklr Advanced can publish Facebook Carousel Posts that contain multiple images and links to direct traffic to specific areas of a website. It also offers various post types to choose from.To Publish a Facebook Carousel PostAdd the desired Facebook account(s) and click on 'Customize by Platform'

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Publishing

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Add Events to the Calendar

A social event calendar can be a powerful tool to increase brand visibility and create awareness about your organization's activities. By effectively applying an events calendar in your website's design, you can enhance its performance and engagement.Adding events to the Calendar is a seamless proce

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Editorial Calendar

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Add Posts through Calendar

Posts can be added directly through the Calendar in Day, Week, and Number of Days views. Simply add posts to the available slots on the respective days.  Day's View and Week's View: In a 3-day View (Day's View) or a Week's View, hover over any empty slot on the desired day. Click on t

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Editorial Calendar

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Create, Share, Edit & Delete Calendar Views

The user has the option to create a new Calendar view, edit it, share, and delete the view. To Create Calendar View In any Calendar view, be it Day, Month, Week, or Number of Days, begin by adding the desired filters under the following categories: Accounts Platforms Channels&nbs

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Editorial Calendar

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Exporting Calendar View

In today’s world, brands often need “Calender View” pdfs to analyze the content and card properties thoroughly. Brands often need Calender view pdfs to analyze the content and card properties thoroughly. To facilitate these needs “Export PDF” feature comes of great use. By clicking on the Export PDF

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Editorial Calendar

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Search Posts in Calendar

To streamline the search process, Calendar offers the option to search for specific posts easily.  Here's how you can search for posts in Calendar:Click on the 3 dots icon located within the Calendar. Select the "Search" option from the dropdown menu. The search bar will appear, allowing y

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Editorial Calendar

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Calendar Publishing Insights

The Calendar's Publishing Insights offer valuable post insights, displaying widgets with performance metrics like Reach, Likes, and Comments for published posts. Additionally, the Posts widget provides an overview of the number of published, in-approval, draft, scheduled, and rejected posts, helping

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Editorial Calendar

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