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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
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Create, Edit & Share Inbox Views

Sorting and managing messages can get tricky, especially when you have lots of them. That's where Inbox Views come in. In this article, we'll break down what Inbox Views are, how you can create them, and how you can share them to make handling your messages in various streams easier.What are Inbox V

Inbox views

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Inbox

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Publish Organic Facebook Branded Content

When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. You can use this feature to publish content in conjunction with other verified Fa

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Publishing

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Transfer Conversation Control of a Facebook Page to Sprinklr

Before deploying a Sprinklr Conversational AI on a Facebook page, we need to configure Sprinklr as the primary receiver in the Handover Protocol.Steps to Configure Sprinklr as Primary Receiver in Handover ProtocolLogin to your Facebook account and select the desired page.Click on the page name locat

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Facebook

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Post Platform Options

When using the Publisher tool to publish a post, our brand has access to various Platform Options such as for Facebook, these options include Add Targeting, Add Gating, Publish as Dark post, Draft Post, and Branded Content. In the Calendar view, hovering over any post reveals additional Platform Opt

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Editorial Calendar

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Timezone in Calendar View

Timezone management in Calendar View empowers brands to publish posts across various timezones simultaneously, allowing for a broader reach and effective scheduling. You can effortlessly add and edit multiple time zones to optimize your posting strategy.  To manage time zones in Calendar View,

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Editorial Calendar

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X(Twitter) Reporting Glossary

Sprinklr Reporting is one of the most comprehensive and flexible Social Analytics platforms in the industry. Reporting Insights stores and visualizes data for all major social networks and provides advanced operational and customer service reporting.The Reporting Glossary is intended to provide an u

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X(Twitter) Ananlytics

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Which sources are covered and what is their limitations?

In this article, we have covered all the sources supported by Social Listening.Social channelsSourceOverviewTwitterSource of Data: Official API - Firehose (All tweets and engagement stats are available in real-time)Coverage: Both Public & Privately owned accounts data are availableLatency: Near

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Listening Source Coverage

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Understanding Benchmark Campaign Performance Report

Deciphering the Benchmark Campaign Performance ReportThe Benchmark Campaign Performance Report serves as your gateway to monitoring campaign Key Performance Indicators (KPIs) in comparison to your top competitors. To make the most of this report's capabilities, let's explore the array of actions ava

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Brand insights

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LinkedIn Targeting

​LinkedIn Share Targeting enables you to specify an audience to broadcast your post. You can segment your target audience by location, industry, etc. For each target, you may specify values to limit the distribution of the share to members matching that target within the category.​​Note​​LinkedIn Ad

add targeting

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Publishing

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Instagram Content Guide and Recommendations

Here is the list of Instagram Content Guide and Recommendations:Image ContentThe file size should not exceed 8MB and the photo’s aspect ratio is between 1:91:1 and 4:5Minimum resolution of 150x150 (lower resolution will be scaled up to the minimum)Video ContentThe video duration of the Instagram Vid

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Publishing

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