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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(334)
SA
About Campaign Briefs

Campaign Briefs can be used to outline the objectives, target audience, messaging, budget, and timeline for a marketing or advertising campaign in a concise document. It’s attached to Campaigns within the platform to give the agency or internal creative team enough information so that they can devel

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Campaigns

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Archive/Unarchive Campaigns

You can archive and unarchive the campaigns under the Record Manager. Move a completed or inactive marketing campaign from an active status to archived status. This allows the campaign to be turned off and yet available for later reference or analysis for a brand.Unarchived/Active CampaignIf you wil

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Campaigns

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Campaign Details View

You can have an overview of the Campaign in the third pane by clicking the View icon next to the Campaign Title.You can have a look at the Campaign Start Date, End Date, Tags, Performance and Post Insights, Number of Posts added to the Campaign, any Tasks listed by the agent for this campaign, Any N

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Campaigns

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Collaborate on Campaigns

You can collaborate on Campaigns as well by leaving notes relevant to the current campaign in the Notes tab of the third pane. Click the View icon next to the Campaign Title in the record manager and the Notes tab will appear. You can click the Attachment icon in the top right corner to upload any i

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Campaigns

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Add Assets to Campaigns

There is an Asset tab in the third pane after clicking the View details section of a particular Campaign wherein you can add new assets that will be automatically uploaded to the Asset Manager folder. This tab shows you the number of Assets added to the current campaign.Click Add Asset in the top ri

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Campaigns

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Add Posts to Campaigns

There is a Post tab in the third pane after clicking the View details section of a particular Campaign wherein you can add new posts. This tab shows you the number of posts added to the current campaign.Click Add Posts in the top right corner to add new posts. The New Post page will appear wherein y

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Campaigns

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Campaign Insights

Campaign Insights refers to the data and statistics that provide information on the performance of campaign assets and posts.Navigate to Campaign InsightsGo to Settings from the homepage of CXM Lite and click the Publishing icon on the left panel.Click the Campaigns icon on the left side. You will g

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Campaigns

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Create Campaign Tasks

Tasks are to-do action items assigned by the Assigner to the Assignee for a specific campaign. Navigate to TasksGo to Settings from the homepage of CXM Lite and click the Publishing icon on the left pane.Click the Campaigns icon on the left side. You will get a list of all campaigns in the Record Ma

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Campaigns

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Default Campaign for Publishing

Add Default Campaign: Pre-fill Default Campaign while publishing. You can Toggle it On if you want to add a default campaign. Whenever you are planning to publish a post, the campaign will be added by default under Publishing Properties.When you are planning to publish a post for a specific account,

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Campaigns

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Make Campaign Mandatory for Publishing

Make Campaign Mandatory: Campaign Field will be made mandatory to fill, every time a post needs to be published. You can Toggle it On if you want to make campaigns mandatory.When you are planning to publish a post for a specific account, you need to fill out the campaign field mandatorily apart from

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Campaigns

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