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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Default Campaign for Publishing

Add Default Campaign: Pre-fill Default Campaign while publishing. You can Toggle it On if you want to add a default campaign. Whenever you are planning to publish a post, the campaign will be added by default under Publishing Properties.When you are planning to publish a post for a specific account,

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Campaigns

SA
Make Campaign Mandatory for Publishing

Make Campaign Mandatory: Campaign Field will be made mandatory to fill, every time a post needs to be published. You can Toggle it On if you want to make campaigns mandatory.When you are planning to publish a post for a specific account, you need to fill out the campaign field mandatorily apart from

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Campaigns

SA
Campaigns Visibility in Calendar

Campaign Visibility in Calender provides visibility through multiple campaigns across days, months, weeks, and a number of days. You can use various customization features of the calendar and can schedule your posts for specific campaigns seamlessly. With this feature, you can plan and streamline yo

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Campaigns

SA
Tasks Creation & Management in Sprinklr

In order to effectively manage tasks and streamline collaboration within teams, Sprinklr offers a powerful task management module. With this feature, supervisors can easily delegate tasks to team members and keep track of progress, ensuring efficient workflow and successful completion of organizatio

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Task Management

SA
Customize Task Streams using Visibility Settings

Visibility Settings refers to the visibility of columns such as Associated To, Priority, Due Date, and Assignee on the Task page. Clicking on any of the columns will hide the column. If you will click on the column again, it will re-appear. You can also group the task page by Status, Priority, Due D

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Task Management

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Filtering Tasks

Task filtering plays a pivotal role in viewing the data seamlessly. Brands can filter all the task types - My Tasks, My Team’s Tasks, All Tasks, and Created by Me by the Task Priority, Task Status, Assigned To, Creator, and Asset. Task Priority - You can prioritize the task by the desired priority -

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Task Management

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Task Details View: Task 3rd Pane

You can check out the details of the Task in the third pane. Click on any of the tasks in the All Tasks tab. You can check out Task actions such as the Edit icon, Copy link icon, and Delete icon.Edit icon: You can make the desired changes in the task by clicking on the Edit iconCopy link: You can co

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Task Management

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Task Notes & Collaboration

Task Notes play a key role in reminding your team members of anything about the task, tagging your team members for any guidance, or attaching anything along with the Notes to make the tasks clearer. You can add Notes and collaborate on the Tasks by typing your Notes in the Notes bar. Click on any o

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Task Management

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Create Tasks on Messages in Inbox

You can create Tasks in messages in your Inbox. This can then be used for collaborating with other members of the team to streamline content production.Go to the Inbox from the left pane.Now, you can choose any message type from the left pane. Click on any of the messages and click on the 3 dots ico

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Task Management

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Create Tasks on Assets

You can create Tasks on Assets as well.Click on the Publishing tab from the left pane of Sprinklr. Click on any of the assets under the Assets section in the left panel.You will get a list of Assets. Click on any of them and the third pane will appear on the right. You can move down to the Task sect

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Task Management

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