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Adding TikTok Ads account to Sprinklr Advanced

Learn how to add TikTok Ads account to Sprinklr Advanced and respond to queries or comments fetched from TikTok Ads account.Adding a TikTok Ads account to Sprinklr Advanced helps to fetch replies in the Sprinklr Advanced platform. This helps agents resolve customer requests generated from the TikTok

TikTok Ads account

Additional Care Console Actions

Articles

On-Demand Case Summary in Care Console

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and

Sprinklr AI+

Additional Care Console Actions

Case Summary

Articles

Adding LinkedIn account to Sprinklr Advanced

Learn how to add a LinkedIn account to Sprinklr Advanced and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr Advanced enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fr

Linkedin account

Sprinklr Advanced

Additional Care Console Actions

Articles

Download Ticket Transcript in Sprinklr Advanced

Learn how to download transcripts in a single ticket on Sprinklr Advanced.You can now download a single ticket as a transcript on the Sprinklr Advanced by clicking the Download Transcript icon in the conversation pane.To download the ticket transcriptGo to the Ticket section of Sprinklr Advanced and

Single Ticket Transcript

Download transcript

Additional Care Console Actions

Articles

Add Facebook and Instagram account to Sprinklr Advanced

Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou

Add Facebook account

Sprinklr Advanced

Add an Instagram Account

Additional Care Console Actions

Articles

Understanding Ticket Stream

Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more.Ticket Stream View and Pin Ticket StreamIn the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assign

Sprinklr Advanced

Additional Care Console Actions

Articles

Use To-Do List to prioritise upcoming tasks

How you can leverage the To-Do list feature of Sprinklr Advanced and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Advanced, you will have two types of to-do lists, one at th

To-Do list

Agent Workflow

Sprinklr Advanced

Additional Care Console Actions

Articles

Slack Bi-directional sync on Sprinklr Advanced

Understand how you can add private notes on Slack and Sprinklr tickets by installing the Slack Channel on Sprinklr Advanced.Enabling Bi-directional sync after adding the Slack channel will allow you to add private notes from the slack thread. All the replies to the Slack thread or the notifications

slack

slack bi-directional

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Articles

Manage Ticket Properties

Learn how to modify the values of ticket properties in the Care SConsole.While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prope

Sprinklr Advanced

Additional Care Console Actions

Articles

Adding SMS Chatbots to Sprinklr Advanced

How you can add SMS Chatbots to Sprinklr Advanced and provide a seamless customer experience.Adding an SMS number and Chatbot in the Sprinklr Sprinklr Advanced platform enables customers to have a complete conversation with the bot and solve their FAQs. This saves agents time and helps them focus on

SMS Chatbot

Additional Care Console Actions

Articles

Using Quick Actions in Care Console

Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold.Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also known

Agent Workflow

Sprinklr Advanced

Quick Actions

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Articles

View Ticket Activity to track actions performed on a Ticket

How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on

View Ticket Activity

Ticket Activity trail

Agent Workflow

Sprinklr Advanced

+1

Articles

Productivity features of Sprinklr Advanced

Learn various features of productivity and tools to enhance agent productivity and improve customer experience.As your company grows, the challenge of providing seamless customer service also enhances. More products mean more potential issues raised by the customers and more information for the agen

add your YouTube channel in Care Lite

Sprinklr Advanced

productivity features of care lite

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Articles

Use Care Console to interact with customers effectively

How to interact, manage, and provide on-point solutions to every customer query via a single, easy-to-use platform.Sprinklr’s Omnichannel Care Console provides a platform where agents can interact with customers irrespective of their contact mode, be it any social channel, Live Chat, phone, or email

Care Console

Mark Contact as Spam

Mark as Spam

Additional Care Console Actions

+1

Articles

Mark tickets as spam to avoid receiving any malicious content

How can you move unwarranted tickets from the ticket trail in the spam folder if the email content is harmful or suspicious in nature.You can mark tickets that contain malicious attachments or suspicious messages as Spam along with the Contacts who sent the email in Care Console. This will help you

Mark Emails as Spam

Agent Workflow

Mark Contact as Spam

Additional Care Console Actions

Articles