Home
Raise Support Ticket
Sign In
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand upon request without having to read the full conversation. The summary provides a concise overview of the conversation, highlighting key points and
Sprinklr AI+
Additional Care Console Actions
Case Summary
Articles
•
Learn how to download transcripts in a single ticket on Sprinklr Service.You can now download a single ticket as a transcript on the Sprinklr Service by clicking the Download Transcript icon in the conversation pane.To download the ticket transcriptGo to the Ticket section of Sprinklr Service and ch
Single Ticket Transcript
Download transcript
Care Operations
Learn how to add a LinkedIn account to Sprinklr and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fro and can maintain
Linkedin account
Sprinklr Advanced
Account Management
Learn how to add TikTok Ads account to Sprinklr Self-serve and respond to queries or comments fetched from TikTok Ads account.Adding a TikTok Ads account to Sprinklr Self-serve helps to fetch replies in the Sprinklr Self-serve platform. This helps agents resolve customer requests generated from the
TikTok Ads account
Learn how to link Facebook page to a particular Instagram account making it easier for you respond to Facebook and Instagram customer queries on your brand’s page and provide on-point solutions via a single, easy-to-use platform.Its a two-step process - the first step is to link your Instagram accou
Add Facebook account
Sprinklr Self-Serve
Add an Instagram Account
Support Platforms
Learn how to change the view of the tickets received with various options on who the ticket is assigned to, its status, and more.Ticket Stream View and Pin Ticket StreamIn the Care Console, by default, the Ticket Stream displays all the received tickets irrespective of their status, platform, assign
Agent Workflow
Learn how to modify the values of ticket properties in the Care SConsole.While working on a ticket, you may want to manage its properties such as status, sentiment, priority, and more. In the agent console, you will have options to manage and modify these properties on the go. To update Ticket Prope
How you can leverage the To-Do list feature of Sprinklr Service and plan your upcoming tasks effectively and efficiently.To-Do list is a collection of tasks that helps you manage tickets in an organised and synchronised manner. In Sprinklr Service, you will have two types of to-do lists, one at the
To-Do list
How you can add SMS Chatbots to Sprinklr Advanced and provide a seamless customer experience.Adding an SMS number and Chatbot in the Sprinklr Advanced platform enables customers to have a complete conversation with the bot and solve their FAQs. This saves agents time and helps them focus on other im
SMS Chatbot
Service Self-Serve
How ticket activity can help you keep track of agents, supervisors, or admin's actions on the tickets.The Ticket Activity trail displays all the updates related to a ticket, whether it’s by an agent, supervisor, or admin. For example, if an agent escalates a ticket, the activity will be recorded on
View Ticket Activity
Ticket Activity trail
+1
How can you move unwarranted tickets from the ticket trail in the spam folder if the email content is harmful or suspicious in nature.You can mark tickets that contain malicious attachments or suspicious messages as Spam along with the Contacts who sent the email in Care Console. This will help you
Mark Emails as Spam
Mark Contact as Spam
Learn how Quick Actions in Care Console reduces multiple clicks on routine actions to a single click - saving the agent's time and increasing productivity manifold.Quick Actions are a combination of frequently performed actions on tickets that you can execute with a single click. They are also known
Quick Actions
How to interact, manage, and provide on-point solutions to every customer query via a single, easy-to-use platform.Sprinklr’s Omnichannel Care Console provides a platform where agents can interact with customers irrespective of their contact mode, be it any social channel, Live Chat, phone, or email
Care Console
Mark as Spam
Agent Productivity
Understand how you can add private notes on Slack and Sprinklr tickets by installing the Slack Channel on Sprinklr.Enabling Bi-directional sync after adding the Slack channel will allow you to add private notes from the slack thread. All the replies to the Slack thread or the notifications that are
slack
slack bi-directional
Learn various features of productivity and tools to enhance agent productivity and improve customer experience.As your company grows, the challenge of providing seamless customer service also enhances. More products mean more potential issues raised by the customers and more information for the agen
add your YouTube channel in Care Lite
productivity features of care lite
Getting Started
