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Social Platforms

Social Platforms

Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.
Sub Categories (8)
Facebook
Facebook
Explore how to connect and get started with one of the oldest social media platforms with Sprinklr. Publish, Track and Grow on Facebook with Sprinklr!
X (Twitter)
X (Twitter)
Access information on how to publish and track on X with Sprinklr. Add your X account right now to open up a world of possibilities!
LinkedIn
LinkedIn
Access information on how to connect and grow professionally on LinkedIn with Sprinklr. Publish, Track and Grow on LinkedIn with Sprinklr!
Youtube
Youtube
Dive into a treasure trove of information on YouTube analytics, providing valuable insights to optimize your YouTube channel's performance, audience engagement, and video content strategies.
TikTok
TikTok
Explore a wealth of knowledge on TikTok channel usability, enabling you to understand and enhance your TikTok performance, audience engagement, and campaign effectiveness with precision.
Instagram
Instagram
Explore all the possibilities with Sprinklr on Instagram. Publish, Track, Grow and Trend on Instagram with Sprinklr!
Pinterest
Pinterest
Unlock a world of visual inspiration and ideas with Pinterest. Explore things you can do with Sprinklr on Pinterest.
Snapchat
Snapchat
Explore how to connect and get started with one of the oldest social media platforms with Sprinklr. Publish, Track and Grow on Snapchat with Sprinklr!

Articles

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Hide & Unhide Twitter replies

You can hide or unhide Twitter replies in Sprinklr. Just like the feature in the native Twitter experience, replies will be hidden from the main conversation. This would improve the quality of the public conversations feed and will help in achieving reply moderation on social media.Fo

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Engagement

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Send Twitter Direct Messages

In Sprinklr, you can reply to direct messages that your page has received from Twitter users. Twitter direct messages can include the photo and video attachments. Images and videos can be used in direct messages to provide context for customer issues or to work through an issue with Customer Service

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Engagement

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Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows brands to add their voice to the conversation while putting the spotlight on great user content.To Publish Quote tweets follow these steps:Go to the Inbox module in Sprinklr and

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Engagement

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X(Twitter) Paid Performance Dashboard

Use the X(Twitter) Ads Performance Report to review performance of the X(Twitter) paid posts which have published during the publishing period.Navigate to X(Twitter) Paid Performance ReportLog in to Sprinklr Social. On the Sprinklr window, click Reports icon on the left pane.The X(Twitter) Ads Perfo

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X(Twitter) Ananlytics

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Add a X(Twitter) account to Sprinklr

Adding a Twitter account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. Twitter is a social platform used to communicate and stay connected by exchanging quick, frequent messages containing photos, videos, links, and text.  To add a X(Twitter) account to Sprink

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Account Management

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Send direct messages through Facebook Messenger

Brands can send direct messages through Facebook Messenger to interact with customers privately without any interruptions. When you reply to direct messages in Sprinklr, your response will be sent to the user through Facebook Messenger. This allows brands to provide personalised customer care, resol

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Engagement

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Facebook Engagement Capabilities & Limitations

In this article, we will cover the Engagement Capabilities and Limitations of Facebook within the Sprinklr platform.Engagement CapabilitiesReactions to a post in EngagementNoNoAPI LimitationLike a postYesYesUnlike a Photo, Video, or Album PostNoNoHide Facebook commentsYesNoSend and receive Facebook

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Engagement

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Facebook Paid Performance

Use the Facebook Ads Performance Report to review performance of the Facebook paid posts which have published during the publishing period.Navigate to Facebook Paid Performance ReportLog in to Sprinklr Social. On the Sprinklr window, click Reports icon on the left pane.The Facebook Ads Performance R

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Facebook Analytics

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Add Facebook Page to Sprinklr

Sprinklr lets you manage and provide a complete resolution to all the queries received by your support teams. Sprinklr will help you automatically convert all the wall posts, comments, and private messages received via your page into tickets.You can also set up various conditions to filter out ticke

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Account Management

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Linkedin Publishing Capabilities & Limitations

You can perform a wide variety of functions in the Sprinklr platform with your connected LinkedIn Account, while a small number are API Limitations by limitations inherent to LinkedIn's API.  LinkedIn Limitations Due to LinkedIn API Limitations, we are unable to perform the following actio

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Publishing

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