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Sprinklr Self-Serve Help Center
Social Self-Serve

Social Self-Serve

Your guide to streamlining & simplifying social presence and engagement with all-in-one Sprinklr Social covering post-scheduling & tracking, asset management, social conversations management, and insightful research.
Sub Categories (12)
Asset Manager
Asset Manager
Explore an array of articles on the Asset Manager module, providing comprehensive analysis and practical insights to unveil Sprinklr's integrated asset library.
Canned Responses
Covers all articles relevant to Canned Responses
Task Management
Task Management
Comprehensive articles exploring the Task Management module, offering a unified experience within Sprinklr to create and manage tasks on the basis of their Priority and due dates.
Campaigns
Campaigns
Discover all-encompassing articles within the Campaigns module, providing a holistic view of your campaigns posts and their performance.
Inbox
Inbox
Thorough articles deliver valuable knowledge about the Inbox module, enabling readers to effectively interact with their audience on social media platforms and plan effective community management with their audience to make the most out of their social media channels.
Editorial Calendar
Editorial Calendar
Delve into a variety of articles within the Editorial Calendar module, offering extensive analysis on sharing content across diverse time zones and creating an overview based on specific card properties across various time zones.
Omni-Channel Publisher
Omni-Channel Publisher
Explore multiple articles on the Omni Channel Publisher module, providing in-depth analysis of simultaneous multi-platform post publishing, channel-specific property customization, and diverse scheduling options.
Review Platforms
Review Platforms
Access all articles related to the Review Platforms, equipping you with the skills to swiftly analyse critical information with prominent review channels like Google My Business, Trustpilot and many more.
Outbound Posts
Outbound Posts
Explore a collection of articles covering the Outbound Posts module, empowering you to analyze the posts waiting for your approval and organise all the outbound posts including scheduled posts and failed posts.
Social Governance
Social Governance
Optimize social channel management with Sprinklr's Social Governance. Explore account groups, approval workflows, custom fields, quick actions, automations, and more for streamlined control
Insights
Insights
Discover actionable data and analytics to gain valuable insights into your social media performance, audience engagement, and campaign effectiveness.
Social Platforms
Social Platforms
Gain access to a collection of articles focusing on Social Platforms, empowering you with the knowledge to connect accounts on each platform and effectively use them for content publishing and audience engagement.

Articles

(336)
SA
Adding LinkedIn account to Sprinklr Advanced

Learn how to add a LinkedIn account to Sprinklr and fix customer issues instantly from a single unified platform.Adding a LinkedIn page to Sprinklr enables you to respond to any conversation on the LinkedIn platform from a unified platform. The agent does not need to move to and fro and can maintain

Linkedin account

Sprinklr Advanced

Additional Care Console Actions

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Account Management

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Add a Linkedin account to Sprinklr

Adding a Linkedin account in Sprinklr allows you to view, engage with, publish to, and manage inbound and outbound messages.  To add a LinkedIn account to CXM Lite Go to the homepage of CXM lite and click Settings on the left pane. Click LinkedIn account under Social within Platforms.

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Account Management

SA
Publish Tweet as a Dark Post

Much like unpublished Page posts on Facebook, Dark Posts are also known as promoted-only tweets that do not show up on your brand’s timeline. Instead, they only show up in the feeds of the users you’re targeting. This distinguishes them from regular promoted tweets, which will show up on your timeli

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Publishing

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Hide & Unhide Twitter replies

You can hide or unhide Twitter replies in Sprinklr. Just like the feature in the native Twitter experience, replies will be hidden from the main conversation. This would improve the quality of the public conversations feed and will help in achieving reply moderation on social media.Fo

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Engagement

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Send Twitter Direct Messages

In Sprinklr, you can reply to direct messages that your page has received from Twitter users. Twitter direct messages can include the photo and video attachments. Images and videos can be used in direct messages to provide context for customer issues or to work through an issue with Customer Service

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Engagement

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Publish Quote Tweets

With support for publishing Quote Tweets, you can share Tweets from users alongside your comments. This capability allows brands to add their voice to the conversation while putting the spotlight on great user content.To Publish Quote tweets follow these steps:Go to the Inbox module in Sprinklr and

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Engagement

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X(Twitter) Paid Performance Dashboard

Use the X(Twitter) Ads Performance Report to review performance of the X(Twitter) paid posts which have published during the publishing period.Navigate to X(Twitter) Paid Performance ReportLog in to Sprinklr Social. On the Sprinklr window, click Reports icon on the left pane.The X(Twitter) Ads Perfo

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X(Twitter) Ananlytics

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Add a X(Twitter) account to Sprinklr

Adding a Twitter account in Sprinklr allows you to view, engage with, publish to, and manage your tweets. Twitter is a social platform used to communicate and stay connected by exchanging quick, frequent messages containing photos, videos, links, and text.  To add a X(Twitter) account to Sprink

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Account Management

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Send direct messages through Facebook Messenger

Brands can send direct messages through Facebook Messenger to interact with customers privately without any interruptions. When you reply to direct messages in Sprinklr, your response will be sent to the user through Facebook Messenger. This allows brands to provide personalised customer care, resol

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Engagement

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Facebook Engagement Capabilities & Limitations

In this article, we will cover the Engagement Capabilities and Limitations of Facebook within the Sprinklr platform.Engagement CapabilitiesReactions to a post in EngagementNoNoAPI LimitationLike a postYesYesUnlike a Photo, Video, or Album PostNoNoHide Facebook commentsYesNoSend and receive Facebook

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Engagement

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